Holly MacLean
Phoenix,AZ
Summary
Master team-builder, operations strategist and healthcare executive with over 14 years of leadership experience driving profitability through increased margins, controlled expenses, and strategic workflow management.
Brings healthcare management experience and effectively balances patient care services with revenue objectives while leading / training employees to offer exceptional customer service/ raving fans and achieve key patient satisfaction goals. Known for strong people leadership skills, performance management, and hands-on experience as a Sonographer in addition to hospital & outpatient clinic management expertise.
Overview
23
23
years of professional experience
Work History
Practice Director
Radiology Partners
Phoenix, AZ
07.2021 - Current
- Currently provides leadership for 7 main hospitals and 12 micro-hospitals/urgent cares, with three more upcoming centers within AZ and 30 physicians and team members.
- Accountable for all operations for our two practices, staffing, physician relations, EMR workflow, finance management and new center integrations, and overall patient, physician, and client experience.
- Work closely with CEOs, COO and referring physicians to provide the highest quality of care.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Leads Quality and Operation client meetings, and physician meetings while creating and building positive working relationships.
Center Director
Solis Mammography
Phoenix, AZ
09.2019 - 07.2021
- Extremely high volume, the nation's largest independent provider of breast screening and diagnostic services with state-of-the-art equipment (mammography, ultrasound, bone density, and biopsy), and dedicated breast radiologists. I provided leadership for 3 sites in AZ and 20 employees. Accountable for all operations, staffing, physician relations, EMR workflow, finance management, new center integration, patient flow, and the overall patient experience.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Facilities in compliance with Dept of Health, MQSA and ACR
- Managing multiple mammography units, stereotactic, ultrasound and ultrasound biopsies.
- Worked closely with my marketing and AE teams out in the field.
Practice Site Imaging Manager
Valley Radiologists
Phoenix, AZ
11.2009 - 07.2019
- I have a solid working knowledge of the Medical field industry. At Valley Radiologists, I was responsible for MRI, CT, X-ray, Fluoroscopy, DEXA, PET, Ultrasound, Mammography, and a Breast Center of Excellence. Marketing to other referring physicians and establishing strong working relationships with referring physicians. Hiring and training team members.
- Assisted Radiologists and Physicians with day-to-day needs and support them with IT and office support. Working closely with HR, payroll, onboarding new team members, and Physicians.
- Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
Ultrasound Technologist
Simon Med
Scottsdale, AZ
12.2007 - 11.2009
- General ultrasound, vascular, small parts and biopsies
- Excellent communication with patients, staff and physicians
- Communicated best practices among on-site and external personnel to align efforts and goals.
Ultrasound Technologist
Paradise Valley Hospital
Phoenix, AZ
08.2000 - 12.2007
- Performed General, small part and vascular, thoracentesis, renal biopsies, liver biopsies, etc...
- Numerous thank you letters for my compassion and kindness.
- Assisted in executing optimum quality ultrasound exams while obtaining images to support diagnosis documented by interpreting physicians.
Education
Associate of Applied Science - undefined
Argosy University
Bloomington, MN06.1999
Associate of Applied Science - Ultrasound
Argosy University
Bloomington, MN06.1996
Skills
- Operations Management
- Human Resources
- Front office& Back office
- Clinic Management
- Physician Relations
- Accounting Principles & Budgeting
- Business Management
- Business Development
- Recruiting & Hiring
- Quality Assurance
- Physician/Staff Scheduling
- EMR/PACS Workflow
Additional Information
References:
Dr. Richard Seguritan
Dr. Blair Gill
Dr. Kelly Hendershot
Heather Griffin
Bonnie Hart
Timeline
Practice Director
Radiology Partners
07.2021 - Current
Center Director
Solis Mammography
09.2019 - 07.2021
Practice Site Imaging Manager
Valley Radiologists
11.2009 - 07.2019
Ultrasound Technologist
Simon Med
12.2007 - 11.2009
Ultrasound Technologist
Paradise Valley Hospital
08.2000 - 12.2007
Associate of Applied Science - undefined
Argosy University
Associate of Applied Science - Ultrasound
Argosy University
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