Holly MacMullan
Summary
Dynamic and high-energy leader overseeing businesses with annual sales of up to $8M, managing teams of 70 individuals. Skilled communicator and trainer, known for driving business growth, fostering strong teams, and enhancing profitability. Proficient in evaluating, problem-solving, and prioritizing tasks to optimize productivity and team performance. Results-driven retail management professional determined to exceed company sales goals, leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales.
Overview
26
26
years of professional experience
Work History
Store Manager
J Jill
03.2024 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new and existing staff on customer service best practices and product knowledge
- Elevated visual merchandising standards to drive customer engagement and increase sales.
Store Manager
Boot Barn
01.2019 - Current
- Developed a team focused on delivering exceptional customer service, resulting in double digit sales increases and top metrics in the district.
- Analyzed inventory sell through, and opportunities, to ensure an optimal instore selection for the client.
- Reduced stores shrink by ensuring inventory receiving procedures were accurate, as well as consistency in POS efficiency.
- Promoted two associates to leadership positions, by training, coaching and encouragement.
Store Manager
Atar'd State, City Centre
01.2018 - 01.2019
- Positively impacted sales volume, resulting in the store achieving its monthly sales plan for the first time.
- Achieved an 80% increase in conversion.
- Developed a customer focused team, through consistent training, coaching, and celebration.
Store Manager
CHICO'S, Rice Village
01.2012 - 01.2018
- Achieved top in district KPI results for two consecutive years, by ensuring team provided highest level of client service through personal interactions and expert product knowledge.
- Contributed to districts succession plan by successfully training, developing, and promoting multiple managers into higher volume locations.
- Reduced turnover 60% with transparent communication, leadership, and fostering an environment of trust.
- Exceeded budget expectations for six consecutive years, through strategic hiring, scheduling and effective operational controls.
- Achieved customer satisfaction scores that exceeded both the district and region by ensuring the customer received a consistent and personal experience.
- Developed focused, enthusiastic, and goal-oriented team through consistent training, empowerment and accountability.
Store Manager
DSW
01.2010 - 01.2011
- Managed complexity of a $5.8M store and 50+ team member, resulting in 19% increase in sales volume over a 12-month timeframe.
- Recruited and developed a motivated team through networking, coaching, and positive reinforcement.
- Created a culture of excellence through transparent and consistent communication.
- Promoted and maintained high visual and organizational standards to maximize sales volume.
Store Manager
ANN TAYLOR, Highland Village
01.2007 - 01.2010
- Produced results that outperformed both district and region in all measurable statistics by establishing a culture focused on customer engagement, clienteling and matchless service.
- Established cohesive team through consistent networking, coaching and recognition.
- Increased profit margin for 2 consecutive years by controlling expenses and increasing sales.
- Reduced shrink from 1.9% to .4% by training and ensuring operational excellence.
Store Director
J. CREW, Galleria
01.2000 - 01.2007
- Recognized for building and leading diverse, driven teams through networking, individual development plans and empowerment.
- Increased profitability by reducing shrink, effective hiring and payroll control.
- Facilitated strong history of customer satisfaction, with personal interactions, product knowledge and minimal turnover.
- Hired and trained visual team, ensuring impeccable execution of visual plans and standards.
- Furnished double digit increases in overall store volume for 5 consecutive years.
Education
Associate of Arts (AA) - Fashion Merchandising
Nassau Community College
Garden City, NYSkills
- Team leadership
- KPI improvement
- Talent development
- Highly motivated
- Analytical problem-solving
- Strategic product presentation
- Community outreach and client relations
- Elevating customer satisfaction levels
- Multitasking and organization
- Problem-solving
- Customer service
- Recruitment and hiring
- Loss prevention
- Team motivation
ADDITIONAL EXPERIENCE
URBAN OUTFITTERS, Austin, Houston and D.C Store Manager 1995-2000
Timeline
Store Manager
J Jill
03.2024 - Current
Store Manager
Boot Barn
01.2019 - Current
Store Manager
Atar'd State, City Centre
01.2018 - 01.2019
Store Manager
CHICO'S, Rice Village
01.2012 - 01.2018
Store Manager
DSW
01.2010 - 01.2011
Store Manager
ANN TAYLOR, Highland Village
01.2007 - 01.2010
Store Director
J. CREW, Galleria
01.2000 - 01.2007
Associate of Arts (AA) - Fashion Merchandising
Nassau Community College
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