Holly Maldonado
Phoenix,AZ
Summary
Result driven, organized, and a dependable candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and drive customer service.
Overview
10
10
years of professional experience
Work History
Operational Assistant Store Manager
The HomeDepot
09.2021 - Current
- Driving policy and operation procedures across the store when it came to safety, behaviors, and shrink.
- Excellent Customer Service: Staffing, Order Fulfillment GET Behaviors, and Store Appearance.
- Assisting in de-escalating customer upset and driver customer service
- Empowering associates
- Manage Profit and Loss
- Development by driving engagement and talent
Supervisor
The HomeDepot
01.2017 - 09.2021
- Develop Associates
- Create engagement in projects, store appearance, Events, customer service, and maintain service level agreements
- Met Deadlines on projects, or resets
- Communication with leaders
- Drive result with a team
- Worked with Vendors
Associate
The HomeDepot
04.2014 - 01.2017
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Made and exceeded goals
Education
Associate of Science - Agriculture
Arizona Western College
Yuma, AZSkills
- Business Acumen
- Relationship Building
- Development
- Communicates Effectively
- Action Oriented
- Customer Service
Timeline
Operational Assistant Store Manager
The HomeDepot
09.2021 - Current
Supervisor
The HomeDepot
01.2017 - 09.2021
Associate
The HomeDepot
04.2014 - 01.2017
Associate of Science - Agriculture
Arizona Western College
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