Holly March

• Answer calls from patients who need to schedule an appointment with a doctor via telemedicine.
• Verify patient’s information and insurance.
• Collect copays if needed.

• Kept products faced and shelving free of misplaced items or trash.
• Inventory on all goods
• Processed card payments

• Received inbound calls to assist clients, sellers and lien holders with problems or questions regarding claims.
• Identified client service improvement opportunities in collaboration with team leads and managers to resolve any/all problems by following chain of command.
• Called lien holders to obtain payoff for total loss claims.

• Calculated income, assets and liabilities to meet lender requirements.
• Reviewed credit histories from applicants and determined feasibility of granting
  requested loans.
• Verified client financial information to determine creditworthiness and loan eligibility.
• Called clients for soliciation and late payments.

Clinical:

• Triage patients including obtaining the patient's vital signs.
• Administer injections, process specimens in the lab and assist with procedures when needed.

Front Office:

• Answer all incoming calls and redirect them or take

messages as needed.

• Check, sort and forward emails.
• Request medical records.
• Monitor office supplies and reorder when needed
• Scanning information into charts, processing payments - collecting co-pays

• Answered a multi-line phone system, scanning of patient's charts.
• Obtained and verified patient's insurance benefits along with getting pre-authorizations for services and goods needed.
• Filed medical claims in a correct and timely manner as well as followed up on medical claims to ensure proper payments and coding, close contact to medical doctor's to keep and maintain correct medical orders