Holly Marescot
New York,NY
Summary
Dedicated professional with expertise in customer service and event coordination. Proven ability to resolve conflicts, enhance customer satisfaction, and support seamless event execution.
Overview
6
6
years of professional experience
Work History
CBX
CycleBar
New York, New York
09.2024 - Current
- Supported customer satisfaction by resolving concerns with knowledgeable, friendly service.
- Delivered attentive service during face-to-face and phone interactions to ensure customer satisfaction.
- Assessed customer needs through active listening and targeted questions to enhance service delivery.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with diverse coworkers to achieve shared goals and effectively resolve product and service issues.
- Collaborated with cross-functional teams on various projects to ensure alignment.
- Completed daily tasks accurately and efficiently.
Stage Hand
Manhattan School of Music
New York, New York
09.2023 - 05.2026
- Set up stages for performances and rehearsals at a prestigious music institution.
- Organized stage equipment and props for quick access during performances.
- Helped performers with stage transitions and set changes during shows.
- Collaborated with a technical team to ensure seamless execution of events.
- Communicated with production staff to coordinate schedules and event needs.
- Facilitated timely setup by transporting equipment between event locations.
- Supported post-show clean-up and restoration of performance spaces.
- Placed furniture, platforms, risers, and other items required for show and event.
Sales Associate
Gap Factory
West Hempstead, New York
05.2022 - 11.2022
- Guided customers in selecting products, sizes, and styles for optimal satisfaction.
- Shared accurate details about products, prices, and services.
- Collaborated with sales team to exceed group targets.
- Replenished shelves to maintain inventory levels.
- Ensured cleanliness of store areas to enhance shopping experience.
- Completed daily recovery tasks to keep work areas clean and organized.
Sales Associate
J.F Clarke Coorperation
Franklin Square, NY
04.2020 - 04.2022
- Guided customers in product selection and addressed inquiries to enhance the shopping experience.
- Handled point-of-sale transactions with accuracy.
- Addressed customer concerns promptly to ensure satisfaction.
- Collaborated with team members to create a more enjoyable shopping environment.
Education
Master of Arts - Vocal Arts
Manhattan School of Music
New York, NY05-2028
Bachelor of Arts - Classical Vocal Performance
Manhattan School of Music
New York, NY05-2026
Skills
- Stage coordination
- Event logistics
- Stage coordination
- Cross-functional collaboration
- Customer engagement
- Dispute resolution
- Event planning
Timeline
CBX
CycleBar
09.2024 - Current
Stage Hand
Manhattan School of Music
09.2023 - 05.2026
Sales Associate
Gap Factory
05.2022 - 11.2022
Sales Associate
J.F Clarke Coorperation
04.2020 - 04.2022
Master of Arts - Vocal Arts
Manhattan School of Music
Bachelor of Arts - Classical Vocal Performance
Manhattan School of Music