Holly Mark
Fort Worth,TX
Summary
Detail-oriented administrative and records professional with experience in document control, data management, customer service, and scheduling across aviation, medical, and higher education settings. Brings strong accuracy, confidentiality, and cross-functional communication skills to support compliance, organized records, and efficient office operations.
Overview
29
29
years of professional experience
Work History
Maintenance Data Analyst
Baker Aviation
Fort Worth, Texas
10.2026 - Current
- Reviewed and updated maintenance data for accuracy, enhancing reliability of operational information.
- Monitored compliance with established standards and regulations, ensuring adherence to maintenance protocols.
- Monitored inspection due dates and maintenance statuses across fleet records to ensure timely compliance.
- Reviewed logbook entries for accuracy, completeness, and regulatory alignment.
- Updated maintenance tracking systems with service notes and aircraft history.
Document Control Specialist
Lockheed Martin
Pinellas Park, FL
09.2024 - 09.2026
- Maintained revision control for engineering documents, drawings, and specifications, ensuring accuracy and compliance.
- Enforced document retention, access control, and secure distribution procedures.
- Reviewed blueprints to ensure correct prints issued to the floor and current revisions maintained, supporting operational efficiency.
- Updated file locations within retention tracking databases to enhance organization and facilitate efficient record access.
- Archived paper files in a secure storage system to ensure easy access and retrieval. in secure storage systems to improve document retrieval speed and support staff accessibility.
- Retrieved requested records for staff and department needs.
Customer Service Representative
Top End Sports LLC
Pinellas Park, FL
03.2024 - 09.2024
- Answered phones and entered product and parts quotes to facilitate order processing. Prepared detailed estimates using Quickbooks. Converting quotes into orders. Contacted customers to resolve issues, ensuring satisfactory solutions. Responded to emails in ticketing system and Outlook to address customer inquiries promptly. Established new dealer accounts in system.
- Assisted customers with sports equipment, apparel, and order questions.
- Addressed customer complaints according to service standards at Top End Sports LLC.
- Processed phone, email, and online orders for sporting goods.
Records Coordinator
Jet Edge International
Columbus, OH
09.2021 - 02.2024
- Tracked, requested, and updated pilot training records in FOS, Wyvern, ARG/US, and Sharepoint to ensure compliance and accuracy. I add and remove pilots from email groups. I process PRIA requests and enter records into the PRD. I responded to emails and Slack messages and added new pilots into the system and contract pilots. I answer phones, run reports, request corrections, update paper files, request signatures (both in person and via DocuSign), assemble Indoc folders and update manuals. Onboarded new pilots and offboarded departing pilots using Bamboo HR, facilitating seamless transitions and maintaining accurate records. I am also a member of the Care Team.
- Managed aircraft records for private aviation operations and charter documentation.
- Reviewed maintenance logs for compliance with FAA and company standards.
- Organized digital and paper files for flight, crew, and aircraft records.
Residential Communities Administrative Assistant
Denison University
Granville, OH
08.2019 - 09.2021
- Managed budgets for 70+ student and professional staff, ensuring accurate allocation of resources. for over 70 student and professional staff members. Coordinated appointments for staff and visitors. and room reservations. I arrange meals for the team during training, opening and closing. Assisted in onboarding new staff and coordinated collection of credit cards, laptops, and keys from departing members. I hire and supervise a student staff of 6-8 people. Organized department celebrations to foster team camaraderie.. Welcomed visitors and provided assistance upon arrival. and answer phones. Planned opening and closing processes and managed departmental operations. I also participate in search committees and interview new team members. Provided support to community advisors and coordinators, facilitating smooth operations and communication.
- Managed daily correspondence for Denison University office and campus partners.
- Scheduled meetings, travel, and calendar appointments for faculty and staff.
- Prepared confidential records, forms, and reports using university systems.
Pap/Niv Customer Service
DASCO Home Medical Equipment
Westerville, OH
10.2018 - 08.2019
- Scheduled patients for CPAP machine pickups and entered payment information into system to ensure timely service. Answered patient inquiries, clarified billing processes, and sold CPAP cleaning machines to enhance customer satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Aircraft Appearance Standards Coordinator
NetJets
Columbus, OH
03.2016 - 04.2017
- Coordinated nationwide aircraft cleanings for entire fleet, managing work orders, responding to communications, maintaining detailed spreadsheets, and liaising with vendors.
- Coordinated NetJets owner trip details across flight operations and service teams.
- Managed crew schedules and communication for private aviation assignments.
- Prepared flight documentation and updated NetJets records for trip execution.
RTS Data & Records Administrator
NetJets
Columbus, OH
03.2005 - 03.2016
- Executed data entry, processed mail, ensured paperwork accuracy, organized filing systems, generated and distributed reports, maintained spreadsheets, digitized files, and instructed new employees on procedures.
- Managed NetJets aviation records and document control for fleet operations.
- Maintained confidential customer and aircraft files in compliance with retention requirements.
- Reviewed records for accuracy, completeness, and audit readiness.
Front Office and Referral Specialist
Family Physicians of Gahanna
Gahanna, OH
03.1998 - 04.2004
- Coordinated patient referrals, managed phone inquiries, and scheduled appointments to ensure smooth patient flow.
- Coordinated patient referrals for Family Physicians of Gahanna specialty care network
- Verified insurance requirements before submitting referral requests and authorizations
- Scheduled specialist appointments with outside provider offices
Education
Upper secondary education - Some college
Miami University-Oxford
Diploma -
Bel Air High School
Skills
- Financial record management
- Professional communication
- Compliance audits
- Google Workspace
- Bamboo HR
- Administrative experience
- Staff supervision
- Adobe Acrobat
- File organization
- Spreadsheets
- Quality audits
- Communication skills
- Microsoft Suite
- CRM system proficiency
- Data entry
- Process improvement
- Zoho
- Slack
- Cross-functional collaboration
- Microsoft Office Products
- Client communication
- Data management
- Team management
- Scheduling
- Accounting
- Time management
- HRIS
- Research
- Budgeting
- Data entry quality
- ISO standards
- Databases
- Technical writing
- Client services
- Customer account management
- Delivery target management
- DocuSign
- ERP systems
- Maintenance scheduling
- Record organization
- Document control
- Data analysis
- Documentation review
- Office Administration
Timeline
Maintenance Data Analyst
Baker Aviation
10.2026 - Current
Document Control Specialist
Lockheed Martin
09.2024 - 09.2026
Customer Service Representative
Top End Sports LLC
03.2024 - 09.2024
Records Coordinator
Jet Edge International
09.2021 - 02.2024
Residential Communities Administrative Assistant
Denison University
08.2019 - 09.2021
Pap/Niv Customer Service
DASCO Home Medical Equipment
10.2018 - 08.2019
Aircraft Appearance Standards Coordinator
NetJets
03.2016 - 04.2017
RTS Data & Records Administrator
NetJets
03.2005 - 03.2016
Front Office and Referral Specialist
Family Physicians of Gahanna
03.1998 - 04.2004
Upper secondary education - Some college
Miami University-Oxford
Diploma -
Bel Air High School