Holly Martindale
Robbins,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Determined at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I have dedicated myself to providing exceptional care to all customers as part of a team. I have learned to complete task at a sufficient manner for the office and also have had the experience of filing and processing insurance. Answering phone calls has also been apart of my job and being able to handle certain situations with professionalism and respect. Being apart of customer service has increased my confidence and also helped me learn things from a different perspective. I have thoroughly enjoyed working with customers and giving them the best experience and opportunities to make the workplace run efficiently.
Overview
5
5
years of professional experience
Work History
Dental Administrator
Kuhn Dental Associates
Aberdeen, NC
11.2023 - Current
- Reduced missed appointments with timely reminder calls and follow-up communications.
- Optimized office efficiency by creating streamlined procedures for managing daily tasks such as appointment scheduling and patient record updates.
- Streamlined patient scheduling by implementing an efficient online booking system.
- Monitored office budget closely, identifying areas for cost savings without compromising quality of service provided to patients or staff members'' work environment.
- Facilitated seamless communication between patients, dentists, and other staff members to ensure a positive experience for all parties.
- Ensured strict adherence to HIPAA regulations by maintaining secure storage of confidential patient information.
- Supported dentists in providing quality care through effective management of patient records and treatment plans.
- Strengthened relationships with patients through friendly interactions during check-in/check-out processes, resulting in increased loyalty and word-of-mouth referrals.
- Collaborated with dental team to develop marketing strategies that attracted new patients to the practice.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Hygiene Assistant/Treatment Coordinator
Lane and Associates Family Dentistry
Sanford, NC
01.2020 - Current
- Budgeting and finance
- Risk management processes and analysis
- Dental office administration
- Dental staff assistance
- Materials preparation
- Customer service
- Team management
- Insurance billing
- First Aid/CPR
- Self-motivated
- Client assessment and analysis
- Patient intake procedures
- Report writing
- Data analysis
- Data Management
- Strong verbal communication
- Skilled in Denticon, Microsoft Word, and Excel softwares
- Data entry
- Organization
- Reviewed and coordinated patient insurance coverage, collected payments, issued receipts and scheduled follow-up appointments.
- Tracked patient records, verified confidentiality, accuracy and completeness of data and controlled access to records.
Education
Some College (No Degree) -
Sandhills Community College
Pinehurst, NCCertified Dental Assistant - Dental Assistant
Sandhills Dental Career Center
11.2019
High School Diploma -
North Moore High School
Robbins, NC06.2015
Skills
- Customer Service
- Relationship Building
- Inventory Management
- Occlusal Registrations
- Taking Medical and Dental Histories
- Advising and Educating Patients
- Supply Ordering
- Treatment Planning
- Patient Flow Management
- Treatment Room Preparation
- Dental Radiography
- Medical Charting
- Detail-Oriented
- Teamwork and Collaboration
- Office Administration
- Records Management
- Data Entry
- Document Management
- Dental Billing
- Data Verification
- Appointment Scheduling
- Payment Collections
- Personable Communication
- Insurance Verification
Timeline
Dental Administrator
Kuhn Dental Associates
11.2023 - Current
Hygiene Assistant/Treatment Coordinator
Lane and Associates Family Dentistry
01.2020 - Current
Some College (No Degree) -
Sandhills Community College
Certified Dental Assistant - Dental Assistant
Sandhills Dental Career Center
High School Diploma -
North Moore High School