Holly Masse
Wynantskill
Summary
Dynamic Office Manager with a proven track record at Mondovi Dental, excelling in billing processes and client relationship management. Adept at budget management and team leadership, I consistently enhance operational efficiency and foster collaborative teamwork, ensuring a seamless patient experience and maintaining high standards of service.
Overview
22
22
years of professional experience
Work History
Office Manager
Mondovi Dental/ Smile Brands
Valatie
07.2024 - Current
- Assisted in billing processes and verified insurance information for patients.
- Managed daily office operations and maintained organized workspaces.
- Coordinated patient scheduling and ensured timely appointment management.
- Maintained inventory of office supplies and ordered items as needed.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Analyzed financial reports to identify profit and loss trends.
Dental Assistant
Mondovi Dental
Valatie
07.2024 - 01.2025
- Assisted dentists during procedures to ensure patient comfort and care.
- Prepared examination rooms by sterilizing instruments and organizing supplies.
- Managed patient records using electronic health record systems efficiently.
Orthodontic Technician
Parker Orthodontics
Delmar
07.2008 - 04.2024
- Provided varied dental treatment to patients, including extracting teeth, treating gum diseases, providing first aid, and using a dental kit.
- Received positive feedback from patients for the quality of cleaning, and engaging communication.
- Provided excellent customer service in the dental office.
Orthodontic Technician
Northeast Orthodontics
Albany
08.2003 - 06.2008
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
Education
Dental Hygiene -
Hudson Valley Community College
Troy, NY05.2003
Skills
- Payroll administration
- Budget management
- Billing processes
- Client relationship management
- Inventory oversight
- Schedule coordination
- Collaborative teamwork
- Expense tracking
- Team leadership
- Process improvement
References
References available upon request.
Timeline
Office Manager
Mondovi Dental/ Smile Brands
07.2024 - Current
Dental Assistant
Mondovi Dental
07.2024 - 01.2025
Orthodontic Technician
Parker Orthodontics
07.2008 - 04.2024
Orthodontic Technician
Northeast Orthodontics
08.2003 - 06.2008
Dental Hygiene -
Hudson Valley Community College
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