Holly Matteson
Hendersonville,TN
Summary
Dynamic RN Case Manager at TriStar Hendersonville Medical Center, skilled in chronic disease management and discharge planning. Expertly coordinated multidisciplinary care, enhancing patient outcomes through compassionate support and education. Recognized for fostering resilience in patients facing complex health challenges while ensuring HIPAA compliance and delivering exceptional care.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
RN Case Manager
TriStar Hendersonville Medical Center
09.2022 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
RN, Medical-Surgical
TriStar Hendersonville Medical Center
04.2021 - 09.2022
- Prioritized critical thinking skills in assessing patient conditions, leading to timely interventions that prevented complications or deterioration of health status.
- Enhanced patient satisfaction by providing compassionate and attentive care to a diverse population of patients.
- Contributed to a positive work environment through effective communication and collaboration with colleagues and supervisors.
- Utilized critical thinking skills to recognize early signs of complications, allowing for timely interventions and preventing adverse outcomes.
- Collaborated with interdisciplinary team members to develop and implement individualized care plans for optimal patient outcomes.
- Administered medications and treatment to patients and monitored responses.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Senior Caregiver
Serving Our Seniors
10.2019 - 04.2021
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Served as a liaison between patients, families, and healthcare providers to facilitate seamless care delivery across various settings.
- Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care.
Office Manager
BAM Gymnastics
02.2014 - 12.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
Bachelor of Science - Nursing
Union University
Hendersonville, TN12-2020
Associate of Science - Accounting
Volunteer State Community College
Gallatin, TN04-2013
Skills
- Chronic disease management
- Discharge planning
- HIPAA compliance
- Multidisciplinary approach
Certification
- Registered Nurse License - 2020
Timeline
RN Case Manager
TriStar Hendersonville Medical Center
09.2022 - Current
RN, Medical-Surgical
TriStar Hendersonville Medical Center
04.2021 - 09.2022
Senior Caregiver
Serving Our Seniors
10.2019 - 04.2021
Office Manager
BAM Gymnastics
02.2014 - 12.2017
Bachelor of Science - Nursing
Union University
Associate of Science - Accounting
Volunteer State Community College
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