Summary
Overview
Work History
Education
Skills
Clinical Experience
Certifications And Awards
References
Hobbies and Interests
Timeline
Generic

Holly Mayes

Albuquerque,NM

Summary

Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care. Patient-oriented Nurse with 13 years of diverse experience in direct patient care, staff supervision, and department operations. Dedicated to promoting quality patient care and satisfaction and offering nursing and healthcare administration expertise. Possesses a proven track record of developing and implementing comprehensive nursing policies, providing excellent leadership and mentoring, and maintaining compliance with regulatory standards.

Overview

12
12
years of professional experience

Work History

Registered Nurse, Urgent Care, Remote Triage

Presbyterian Healthcare Services
11.2022 - Current
  • Assess patients per protocol for urgent care and needs
  • Work with and report to provider all critical patient issues
  • Initiate treatment plans based on provider review
  • Enter and carry out all orders for patients
  • Communicate with leadership, front desk, and charge nurse any issues as they arrive
  • Work with ER to facilitate acute patient transfers as needed.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.

Aesthetic Injector

Zia Infused Wellness
04.2020 - Current
  • Certified through the American Academy of Facial Aesthetics in April 2020 in Botox, filler, TMJ, migraine, and oral facial pain treatment
  • Assess and review treatment plans for patients seeking filler and Botox treatment and for diagnosed treatment for TMJ and migraines.
  • Dose and treat patients accordingly with botox and fillers based on patients’ assessment
  • Follow up and review treatments with patients.
  • Ensure patients feel confident and safe during all procedures, attend conferences and training to keep skills and safety needs up to date.

Director of Nursing Services- Family Practice/Pediatric/Internal Medicine/Urgent Care Programs

Presbyterian Healthcare Services
07.2020 - 09.2022
  • Support through direct and indirect approaches, clinical effectiveness, and integration of all nursing activities within the Primary Care/Urgent Care Programs
  • Responsible for the quality and sustainability of nursing services
  • Ensure adherence with Joint Commission regulations and CMS Conditions of Participation.
  • Coordinate PMG-wide and service-strategic direction for Primary Care Nursing with the Administrator, Medical Director, and COO of Primary Care.
  • Collaborate with the service line team to develop patient-centric care processes across the care continuum.
  • Maintain relationships with Lead Physicians and Directors of Business Operations/Directors of Clinical Operations in coordinating and planning nursing services and disease management activities in the Primary Care Service Lines.
  • Coordinate PMG-wide policies and procedures related to nursing clinical practice within the Specialty Care Service Programs/Regional PMG Clinics and develop specialty or regional-specific policies and procedures in conjunction with DPOs and appropriate site leadership.
  • Participate actively in the recruitment, selection, orientation, and evaluation of Clinic Managers.
  • Collaborate with Clinic Managers to assess the learning needs of clinical staff and development of nursing orientation, training, and educational programs.
  • Led and facilitated project teams as needed to develop clinical redesign and implementation to meet future healthcare needs
  • Seek opportunities to develop clinical teams by nurturing, advising, and guiding peers and others.
  • Monitors and evaluates the clinical team in collaboration with Primary Care /Urgent Care Program Directors of Business Operations, Directors of Clinical Operations, and regional Practice Administrators as needed.
  • Use clinical reasoning, which includes clinical decision-making, critical thinking, and a global grasp of the patient care situation, coupled with nursing skills acquired through integrating formal and informal experiential knowledge and evidence-based guidelines to manage patient care.
  • Collaborate with Health Plan to ensure compliance with Medicare Star/HEDIS measures.
  • Develop action plans to close gaps in quality measures.
  • Foster communications between the Health Plan and Delivery system to ensure alignment of measures.
  • Established effective communication channels between nursing staff and other departments, improving overall hospital functionality.
  • Mentored nursing staff in clinical skills development, fostering professional growth and excellence in practice.
  • Implemented innovative strategies to address nursing shortages while maintaining high standards of care.
  • Enhanced staff retention and job satisfaction through comprehensive training programs and supportive leadership.
  • Promoted a safety culture by enforcing strict infection control measures and proactively addressing potential hazards.
  • Developed new nursing policies for increased efficiency and better patient outcomes.
  • Increased compliance with regulatory standards through regular audits and ongoing process improvements.
  • Evaluated performance metrics regularly, identifying areas for improvement and implementing targeted interventions accordingly.
  • Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
  • Established new policies and updated existing policies to improve the standard of care for patients.
  • Facilitated continuing education and training programs to drive staff competency and professional development.

Clinical Practice Specialist-Specialty Care

Presbyterian Healthcare Services
10.2016 - 07.2020
  • Oversee all clinical workflows and practice for nurses within Presbyterian Medical Group for the specialty care clinics.
  • Oversaw the clinical opening of multiple specialty clinics, including Cardiology, urology, and Oral Surgery
  • Collaborated and initiated nursing workflows and processes for opening a new specialty clinic
  • Involved in implementing policy and procedures, educating nurses, and overseeing regulatory compliance
  • Collaborated with the service line team to develop patient-centric care processes across the care continuum
  • Developed and prioritized key focus areas (Org, Business Units, and various depts.) Working with physicians and nursing leadership to ensure computer documentation is correct in the patient's chart
  • Working with the IT build team to correctly build nursing documentation that meets patient needs and nursing standards.
  • Maintain constant support and communication with clinic managers to ensure workflows and safe practices are followed.
  • Work collaboratively with the Connected Care Program to provide employees with more personalized, evidence-based, coordinated care and convenient access to a primary care site for their members.
  • Fill in as Director of Nursing for Specialty Care when the current Director is on PTO.
  • Transformed underperforming departments with strategic planning efforts focused on process improvement.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Followed all company policies and procedures to deliver quality work.

Clinic Manager Gastroenterology Lab

Presbyterian Healthcare Services
12.2014 - 10.2016
  • Monitor all operations of the Gastroenterology lab.
  • Plan, Coordinate, and directed activities of supervisory, technical professional, and support staff; conduct staff meetings
  • Interview applicants, hire, train, supervise, evaluate, counsel, discipline, and terminate departmental personnel.
  • Establish specific guidelines and objectives for the clinical unit; ensure implementation and compliance with standards, goals, and operating policies and procedures.
  • Monitor formulation/utilization of clinical records to assist in resolving patient problems; provide continuity of care and discharge planning; ensure clinician orders are transcribed and carried out.
  • Provide and coordinate clinical learning experiences for staff and students.
  • Plan and assist in patient teaching; provide and coordinate orientation and clinical learning experience for staff and students.
  • Act as a liaison between patient, family, physician, clinician, and staff
  • Ensure maintenance of equipment, supply levels, required records, and reports.
  • Attend technical and administrative meetings; participate in committee functions; participate in hospital-wide activities and committees.
  • Enhance professional growth and development through participation in educational programs, reading current literature, and attending in-services, meetings, and workshops.
  • Adhere and promote the core expectations of the Patient-Centered Medical Home.
  • Responsible for all operations of the clinic
  • Ensure adherence to standards set forth by governing bodies, including the Joint Commission, CMS, NCQA, and DOH.
  • Maintain effective communication with physicians and staff.
  • Implement cost-saving initiatives
  • Implement Performance Improvement Initiatives
  • Plan, direct, and evaluate nursing care services.

Relief Charge Nurse Gastroenterology Lab

Presbyterian Healthcare Services
04.2014 - 09.2014
  • Monitor all operations of the Pediatric Clinic, Internal Medicine, and Behavioral.
  • Plan, Coordinate, and directed activities of supervisory, technical professional, and support staff; conduct staff meetings
  • Interview applicants, hire, train, supervise, evaluate, counsel, discipline, and terminate departmental personnel.
  • Establish specific guidelines and objectives for the clinical unit; ensure implementation and compliance with standards, goals, and operating policies and procedures.
  • Develop a budget for the unit and allocate funds within the budget limit to accomplish objectives.
  • Monitor formulation/utilization of clinical records to assist in resolving patient problems; provide continuity of care and discharge planning; ensure clinician orders are transcribed and carried out.
  • Provide and coordinate clinical learning experiences for staff and students.
  • Plan and assist in patient teaching; provide and coordinate orientation and clinical learning experience for staff and students.
  • Act as a liaison between patient, family, physician, clinician, and staff
  • Ensure maintenance of equipment, supply levels, required records, and reports.
  • Attend technical and administrative meetings; participate in committee functions; participate in hospital-wide activities and committees.
  • Enhance professional growth and development through participation in educational programs, reading current literature, and attending in-services, meetings, and workshops.
  • Adhere and promote the core expectations of the Patient-Centered Medical Home.
  • Responsible for all operations of the clinic
  • Ensure adherence to standards set forth by governing bodies, including The Joint Commission, CMS, NCQA, and DOH.
  • Monitor physician panel utilization.
  • Maintain effective communication with physicians and staff.
  • Implement cost-saving initiatives
  • Implement Performance Improvement Initiatives
  • Plan, direct, and evaluate nursing care services.
  • Oversaw the GI Lab for both inpatient and outpatient GI procedures
  • Maintained scheduling and flow of 6 GI procedure rooms
  • Maintained communication with inpatient nurses, families, physicians, and GI nurses
  • Maintained communication with the Manager and Assistant Manager to ensure the lab was running efficiently
  • Assisted staff with any personnel issues and responded to emergent needs of patients and staff.
  • Preceptor new nurses in the GI Lab
  • Became a subject matter expert in EPIC and a Pyxis super user.
  • Identified areas for improvement in nursing workflows through regular observation and feedback from staff members, implementing changes as needed to enhance efficiency.
  • Has participated in interdisciplinary rounds daily, fostering collaboration between healthcare providers for optimized patient outcomes.
  • Promoted a positive work environment through effective conflict resolution strategies and team-building activities among nursing staff members.
  • Developed strong relationships with physicians through open communication channels, leading to improved collaboration and optimal patient care.
  • It has enhanced patient care by effectively managing nursing staff and delegating responsibilities.

Registered Nurse Gastroenterology Lab

Presbyterian Healthcare Services
12.2013 - 04.2014
  • Oversee high-priority projects that require resources and high levels of functional integration.
  • Manage financial aspects of the clinic construction on two separate sites.
  • Responsible for initiating, planning, executing, and controlling all aspects of the construction
  • Assign tasks of assembling support teams, identifying resources, assigning individual responsibilities, and developing a schedule to ensure timely completion of clinic construction
  • Review Project deliverables and ensure adherence to quality standards, communicate with hospital leadership regarding the status of the clinic construction
  • Interface with all areas affected by the project, including radiology, laboratory, and pharmacy services, as well as end users and vendors
  • Adhere and promote the core expectations of the Patient-Centered Medical Home.
  • Responsible for all operations of the clinic
  • Ensure adherence to standards set forth by governing bodies, including the Joint Commission, CMS, NCQA, and DOH.
  • Monitor physician panel utilization.
  • Maintain effective communication with physicians and staff.
  • Implement cost-saving initiatives.
  • Research denials from insurance, work with the UNM Care Program and other commercial insurance on reimbursement rates and coverage for the members we serve
  • Implement Performance Improvement Initiatives
  • Plan, direct, and evaluate nursing care services.
  • Promoted a safety culture within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Assisted in the training and mentoring of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Administered medications safely according to established guidelines while monitoring for side effects or adverse reactions requiring intervention.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.

Registered Nurse

Memorial Medical Center
12.2011 - 12.2013
  • Worked as a Registered Nurse in the Cardiac Med-Surg unit, covered as needed in the step-down ICU
  • Filled in as relief charge nurse
  • Maintained care of up to 7 patients at once
  • Assessing, treating, and maintaining their care.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
  • Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Administered medications safely according to established guidelines while monitoring for side effects or adverse reactions requiring intervention.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.

Education

Master of Science - Family Practice Nurse Practitioner

Walden University
Minneapolis, MN
11.2024

Bachelor of Science in Nursing -

Eastern New Mexico University
Portales, NM
01.2017

Associate Degree in Nursing -

Carrington University
Albuquerque, NM
01.2011

Skills

  • Strong assessment and management of patient treatment plans
  • Excellent communication, engagement, and patient care skills
  • Detail-oriented, well-organized, strong leadership skills, and ability to handle multiple tasks
  • In-depth knowledge of managing complete phases of multi-faceted clinical projects, including strategic planning, resource management, and quality measurement
  • Comprehensive knowledge of managing information technology in clinical settings
  • Nursing staff leadership
  • High level of autonomy
  • Team Coordination
  • Compassion and Empathy
  • Employee Evaluation
  • Staff Supervision
  • Patient education and counseling
  • Patient Assessment
  • Emotional awareness
  • Relationship Building
  • Managing deadlines

Clinical Experience

Completed Rotations:

11/2023 to 2/2024 Clinical Rotation - Student Nurse Practitioner

Presbyterian Medical Group- Family Practice, Albuquerque, NM

Dawn Vigil, FNP-BC

160 clinical hours

  • Performed evidence-based, comprehensive primary care management for a wide range of chronic health conditions in the adult population, including asthma, diabetes mellitus, COPD, hypertension, and hyperlipidemia, with referrals to appropriate specialists as warranted.
  • Provide women's health, including breast and pelvic exams, hormonal therapy, and oral contraceptive counseling.
  • Evaluate between twelve to sixteen patients in an 8-hour day.
  • Performed focused patient histories, assessments, and interventions for acute/ episodic scheduled appointments.
  • Develop an evidence-based care plan, including medication management and follow-up care.


Current Rotation:

2/2024 to 5/2024 Clinical Rotation- Student Nurse Practitioner

Presbyterian Medical Group-Obstetrics and Gynecology, Albuquerque, NM

Heidi Vogel PA-C

160 clinical hours

  • Performed Well women's exams, screening guidelines, pelvic/bimanual exams, STD testing/education, vaginal atrophy, candidiasis, vaginitis, cancer, endometriosis, menopause, urinary incontinence, birth control pills/injections/IUD, PMS, prenatal visits, OB screenings, pregnancy counseling.
  • Evaluate between ten to twelve patients in an 8-hour day.
  • Performed focused patient histories, assessments, and interventions for acute/ episodic scheduled appointments.
  • Develop an evidence-based care plan, including medication management and follow-up care.


Future Rotations:

5/2024 to 8/2024 Clinical Rotation - Student Nurse Practitioner

Presbyterian Medical Group-Pediatrics, Albuquerque, NM

Marcus Baca, MD

160 clinical hours

  • Perform comprehensive wellness visits and health screenings for pediatric patients (newborn to 19 years), including developmental screenings, immunizations, and extensive patient/ parent education.
  • Perform focused patient histories, assessments, and acute/ episodic pediatric visit interventions.
  • Develop evidence-based care plans, including appropriate diagnostic testing, medication management, referrals, and follow-up care.
  • Evaluate between 12-16 patients in an 8-hour day.


8/2024 to 11/2024 Clinical Rotation - Student Nurse Practitioner

Presbyterian Medical Group- Family Practice, Albuquerque, NM

Dawn Vigil, FNP-BC

160 clinical hours

  • Perform evidence-based, comprehensive primary care management for a wide range of chronic health conditions in the adult population, including asthma, diabetes mellitus, COPD, hypertension, and hyperlipidemia, with referrals to appropriate specialists as warranted.
  • Provide women's health, including breast and pelvic exams, hormonal therapy, and oral contraceptive counseling.
  • Expected to evaluate between twelve to sixteen patients in an 8-hour day.
  • Perform focused patient histories, assessments, and interventions for acute/ episodic scheduled appointments.
  • Develop an evidence-based care plan, including medication management and follow-up care.

Certifications And Awards

Certifications:

  • BLS/CPR-2024
  • AAFE Certification-Botox, filler, TMJ, migraines 2020
  • DARE TO LEAD 2020
  • LEO 2019
  • EPIC Ambulatory Certification 2017
  • Influencer 2017
  • Crucial conversations 2015
  • Crucial Accountability 2015


Awards:

  • PRIDE Nominee 2020
  • PRIDE Award winner-Ambulatory Nurse of the Year 2020
  • Selected as Keynote speaker for the annual LEAD Presbyterian conference, presented to 700 leaders statewide with Organization CEO

References

  • Dawn Vigil, FNP-BC, Presbyterian Medical Group, 505-670-9183
  • Heidi Vogel, PA-C, Presbyterian Medical Group, 605-929-6281
  • Rick Ford, BSN, MBA, Director of Operations, Presbyterian Medical Group, 505-610-0354
  • Jenea Davis, Director of Operations, Presbyterian Medical Group, 505-259-0242

Hobbies and Interests

I enjoy spending time with my husband, 6-year-old daughter, and two fur babies. Love to travel, read, and dance. Enjoy true crime,  being in the mountains, and listening to the rain. 

Timeline

Registered Nurse, Urgent Care, Remote Triage

Presbyterian Healthcare Services
11.2022 - Current

Director of Nursing Services- Family Practice/Pediatric/Internal Medicine/Urgent Care Programs

Presbyterian Healthcare Services
07.2020 - 09.2022

Aesthetic Injector

Zia Infused Wellness
04.2020 - Current

Clinical Practice Specialist-Specialty Care

Presbyterian Healthcare Services
10.2016 - 07.2020

Clinic Manager Gastroenterology Lab

Presbyterian Healthcare Services
12.2014 - 10.2016

Relief Charge Nurse Gastroenterology Lab

Presbyterian Healthcare Services
04.2014 - 09.2014

Registered Nurse Gastroenterology Lab

Presbyterian Healthcare Services
12.2013 - 04.2014

Registered Nurse

Memorial Medical Center
12.2011 - 12.2013

Master of Science - Family Practice Nurse Practitioner

Walden University

Bachelor of Science in Nursing -

Eastern New Mexico University

Associate Degree in Nursing -

Carrington University

Similar Profiles

CREATE PROFILE
Holly Mayes