Holly McCaffity
Dinwiddie,VA
Summary
Seasoned financial professional with over 17 years of experience, including a pivotal role at Touchstone Bank. Excelled in customer service, document review, and quality control, enhancing operational efficiency and client satisfaction. Demonstrated leadership in managing teams and streamlining processes. Proficient in Microsoft Word, with a knack for fostering positive client and coworker relationships.
Overview
17
17
years of professional experience
Work History
Post-Closing Specialist
Touchstone Bank
Dinwiddie, VA
01.2021 - Current
- Scanned and uploaded all files closed in the bank to the Image Center for our records and future review.
- Handled all the legal and recorded documents.
- Handled DMV lien recordings for all auto-secured loans.
- Worked on the tracking report for all documents required to be collected and updated in the system tracking.
- Reviewed boarding data reviews on closed loans as pre-audit, and communicated corrections to processors accordingly.
- Scanned and uploaded loan and related documents into system.
- Processed incoming and outgoing mail related to the post-closing process.
- Examined and verified information in loan application and closing documents.
Relationship Teller
Touchstone Bank
Dinwiddie,, VA
11.2019 - 01.2021
- Provided high-level customer service through friendly approaches, strong professionalism, and timely assistance with customer transactions.
- Executed customers' transactions, including deposits, withdrawals, cashier's checks, and ordered ATM/debit cards.
- Completed special procedures for customers, such as ordering new checks, stopping payments, or investigating identity theft.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Generated inactive, dormant account reports, and proceeded accordingly.
- Maintained the teller drawer to perform bank transactions with high accuracy and monthly or quarterly audits.
- Provided customers with monthly and quarterly bank statements.
- Assisted in balancing the ATM and adding currency.
- Answered and directed internal and external phone calls accordingly.
Loan Originator/Processor
Touchstone Bank
Prince George, VA
12.2013 - 01.2019
- Educated and advised customers regarding the loan process through to closing, reviewed the file for initial determination and appropriate documentation, and communicated with them if any additional information was required. Analyzed applicants' financial status, credit, and property evaluations to determine the feasibility of granting loans.
- Performed a quality control review of documents for clarity and pertinence to support the information integrity required for processing and underwriting, and that all collateral has been properly secured.
- Applied algorithms and integrated software applications to submit loans for determination.
- Collaborated with external partners, such as insurance companies, appraisers, and law firms, to ensure all conditions of terms have been met, including information verification, appraisals, titles, and insurance.
- Prepared loan packages, created, and prepared internal and external funding documents on behalf of financial partners and customers.
- Ensured that all files and documents were controlled and secured in accordance with company and bank policy.
- Stated abreast of new types of loans, and other financial services and products, in order to better meet customer needs.
Branch Manager
OneMain Financial Inc.
Chesterfield, VA
06.2008 - 12.2013
- Responsible for branch employees, assuring that we achieve branch and company goals related to customer service and commitment.
- Directed staff on performing financial and/or administrative transactions to include audits and compliance during daily operations.
- Made provisions for adequate staffing, improvements to daily functions, and maintained oversight of bank commitments and obligations.
- Provided advice and assistance to employees. Recommended appropriate courses of action related to customer service, such as loss mitigation, hardship requests, or deferments.
- Compiled and verified the accuracy of fiscal transactions to prepare statements, reports, and comparative analysis of transactions to be utilized to improve processes. Controlled and maintained branch delinquency and loan volume reports.
- Researched compliance, banking guidelines, and specific branch guidance.
Education
High School Diploma -
J. R. Tucker High School
Richmond, VA06-1997
Skills
- 20 years of customer service
- Sales and management skills
- Diligent and detail-oriented
- Build and maintain positive relations with customers, potential customers, and co-workers
- Proficient in Microsoft Word applications
- 17 years of financial experience, including mortgage
- Excellent time management skills
- Team leadership
- Self-motivated
- Document review
- Loan document review
- Quality control measures
- Post-closing reporting
Timeline
Post-Closing Specialist
Touchstone Bank
01.2021 - Current
Relationship Teller
Touchstone Bank
11.2019 - 01.2021
Loan Originator/Processor
Touchstone Bank
12.2013 - 01.2019
Branch Manager
OneMain Financial Inc.
06.2008 - 12.2013
High School Diploma -
J. R. Tucker High School
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