Holly McCallister
Alma,AR
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Snell Prosthetics and Orthotics
07.2000 - Current
- Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Collaborate with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Handle billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Demonstrate excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
- Assist in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
- Manage a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrate strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
Teller Supervisor
Mercantile Bank
04.1999 - 07.2000
- Supervised a team of 4 tellers, providing guidance and support to ensure efficient and accurate transaction processing
- Monitored daily cash levels to ensure adequate funds were available for customer transactions, minimizing downtime
- Performed regular audits of teller transactions to identify discrepancies or potential fraudulent activities
- Managed vault operations including balancing cash drawers, ordering currency supplies, and ensuring compliance with security protocols
- Developed strong relationships with key customers through personalized service delivery and proactive communication efforts
Teller
Louisiana State Credit Union
01.1995 - 01.1999
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
- Performed end-of-day balancing procedures to ensure accurate accounting of daily transactions
- Developed strong relationships with regular customers leading to increased loyalty and repeat business
- Collaborated with other departments such as loans or mortgages when necessary
Education
High school diploma -
Plaquemine Senior High School
Plaquemine, LA05.1994
Skills
- Effective communication
- Client support
- Accurate data entry
- Effective organizational skills
- Courteous phone handling
- Customer call coordination
- Skilled in addressing customer concerns
- Cultural awareness
- Proficient in resolving disputes
- Comprehensive understanding of products
- Strategic issue analysis
- Objective-oriented
- Engaged listening
- Client requirement analysis
- Effective relationship management
- Timely appointment planning
- Collaborative decision-making
- Strong written communication skills
- Clear and concise email writing
- Detail-oriented approach
- Effective team collaboration
- Effective troubleshooting skills
- Dependable performance
- Commitment to professional standards
Timeline
Customer Service Representative
Snell Prosthetics and Orthotics
07.2000 - Current
Teller Supervisor
Mercantile Bank
04.1999 - 07.2000
Teller
Louisiana State Credit Union
01.1995 - 01.1999
High school diploma -
Plaquemine Senior High School
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