Summary
Overview
Work History
Education
Skills
Timeline
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Holly McCubbin

Kansas City,MO

Summary

Motivated Dispatcher/ delivery driver/ driver trainer with experience monitoring and tracking delivery vehicles, tracking on a GPS system, and making sure drivers in training follow all traffic laws and delivery instructions. Adaptable individual versed in giving over-the-phone instructions. Articulate team player with rapid and accurate typing skills.

Overview

4
4
years of professional experience

Work History

Delivery Driver

Lightning Logistics
Riverside, MO
04.2024 - Current
  • Deliver on average 100-400 packages a day all while adhering to traffic laws and speed limits.
  • Notified customers of delays to decrease calls to support.
  • Understanding the organization of package order while loading your own van- in a span of 17 minutes.
  • Excelling in the GPS system on where to find addresses, and mapping out alternative routes if necessary due to weather, and or road work.
  • Approach each customer with professionalism and handling situations professionally and positively if escalated in a negative manner.
  • Delivered rush merchandise on tight schedules to meet customer targets.

Delivery Driver

Daval Express
Riverside, MO
12.2022 - 02.2024
  • Checked tires for proper inflation before leaving on each route.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Received daily delivery instructions and route assignments from dispatch.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Monitored fuel level throughout shift and refueled when necessary.

Dispatcher

Lightning Logistics
Riverside, MO
04.2022 - 12.2022
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Participated in team meetings discussing changes in procedures or processes.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

Driver Trainer

Lightning Logistics
Riverside, MO
12.2020 - 04.2022
  • Organized learning activities that promoted safe driving habits among trainees.
  • Provided individualized instruction to help drivers understand safety procedures and rules of the road.
  • Delivered lectures on topics like distracted driving awareness or winter weather driving tips.
  • Assessed new employee's driving skills and provided feedback to improve their performance.
  • Explained proper maintenance practices for a variety of vehicles, such as checking oil levels or tire pressure before each trip.
  • Monitored trainees' progress throughout the course of instruction and documented results.
  • Educated drivers on defensive driving techniques, such as how to handle hazardous conditions or emergency situations while behind the wheel.
  • Reviewed video footage from dash cameras to assess driver behavior in real life scenarios.

Education

High School Diploma -

Staley High School
Kansas City, MO
05-2018

Skills

  • GPS Navigation
  • Poised under pressure
  • Driver communication
  • Excel in microsoft word and microsoft excel
  • Spreadsheets
  • Dispatching procedures
  • Adjusting routes
  • Training new hires
  • Coordinating urgent deliveries
  • Poised when dealing with motor vehicle accidents and/ or incidents with driver injuries
  • Teamwork

Timeline

Delivery Driver

Lightning Logistics
04.2024 - Current

Delivery Driver

Daval Express
12.2022 - 02.2024

Dispatcher

Lightning Logistics
04.2022 - 12.2022

Driver Trainer

Lightning Logistics
12.2020 - 04.2022

High School Diploma -

Staley High School

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Holly McCubbin