Holly McElveen

I am currently on sabbatical leave from work and actively seeking employment.

• Lead customer service initiatives, ensuring all patients receive exceptional care and a positive experience
• Develop and implement streamlined office processes to enhance overall office productivity and reduce administrative errors
• Play a pivotal role in staff training and development, fostering a customer-centric approach
• Collaborate closely with orthodontists and dental professionals to optimize appointment scheduling
• Oversee patient documentation and records in compliance with healthcare regulations
• Identify opportunities for process improvement to enhance patient satisfaction
• Cultivate a positive work environment through motivational leadership.

• Worked as a server at Bar Taco North Hills, known as Dragonfly, providing exceptional customer service in a fast-paced environment
• Collaborated effectively with team members to ensure smooth operations, including glassware management, dish restocking, food service, and inventory control
• Maintained a positive attitude and effectively managed pressure while interacting with customers, bussers, cooks, and other staff.

• Managed a high volume of paperwork with meticulous attention to detail, ensuring accuracy and compliance with industry regulations
• Proactively communicated with technicians and participants by sending timely reminders for scheduled meetings, contributing to better organizational efficiency
• Maintained and updated individual technician calendars, optimizing scheduling and reducing conflicts, resulting in smoother operations
• Collaborated closely with management to resolve various issues, including addressing employee performance concerns, managing office equipment, and optimizing work schedules for enhanced productivity.

• Functioned as a Patient Services Advocate, responsible for registering patients, coordinating with healthcare professionals, and obtaining insurance verifications and authorizations
• Assisted with patient care tasks, including taking vitals, room preparation, and maintaining strict confidentiality in compliance with HIPAA regulations
• Effectively accessed patient information through various software applications to enhance operational efficiency.

• Served as the Sales Manager, conducting sales consultations, educating clients on products and services, and delivering compelling sales presentations
• Maintained a conducive sales environment, fostering business growth through market expansion and the development of the company's brand
• Established and nurtured a professional network of potential clients and business opportunities.