Holly McGuire
Pine Mountain,GA
Summary
Versatile, empathetic, and charismatic customer service representative with a passion for helping others. Well-versed in providing excellent customer service skills while also fostering positive relationships with colleagues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Elevance Healthcare
Midland, GA
08.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Paraprofessional
Harris County Board Of Education
Hamilton, Ga
08.2011 - 01.2021
- Delivered personalized educational, behavioral and emotional support to students to enable positive learning outcomes.
- Assisted in promoting safe, positive, and productive learning environments focused on development and achievement.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Planned, organized, and implemented lesson plans for one-on-one and small group instruction.
- Assisted in absence of any regular certified or non-certified staff.
Education
Elementary Education
Troy University
Phenix City, ALSkills
- Empathetic and Compassionate
- Active Listener
- Adaptable and Flexible to Change
- Conflict Resolution
Timeline
Customer Service Representative
Elevance Healthcare
08.2021 - 02.2022
Paraprofessional
Harris County Board Of Education
08.2011 - 01.2021
Elementary Education
Troy University