Holly McWilliams Evans
Dallas,TX
Summary
Experienced professional in housekeeping and hospitality, recognized for excellence in customer relationship management and team collaboration. Certified Nursing Assistant with a focus on meeting patients' medical and personal needs while ensuring safety and satisfaction. Proven ability to maintain high hygiene standards and operational efficiency, directly contributing to guest satisfaction. Highly motivated with strong work ethic and exceptional interpersonal skills, adept at quickly mastering new challenges.
Overview
21
21
years of professional experience
Work History
Housekeeper
Motel 6 Hotel
San Angelo, Texas
05.2022 - 08.2022
- Cleaned guest rooms and public areas to maintain high hygiene standards.
- Organized cleaning supplies and equipment for efficient workflow during shifts.
- Assisted in laundry tasks, ensuring all linens were fresh and well-maintained.
- Collaborated with team members to coordinate cleaning schedules effectively.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
Server Manager
Denny"s
Abilene, Texas
05.2014 - 01.2018
- Managed server team to ensure efficient service delivery.
- Trained new staff on restaurant protocols and customer service standards.
- Coordinated inventory management and supply ordering for dining operations.
- Oversaw scheduling to optimize staff coverage during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation and quality control.
- Collected cash sales from employees to properly tip each server after shift.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Provided information about menu selections and made recommendations.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
- Monitored server performance, identifying and resolving issues to prevent downtime.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Managed tables throughout dining room to execute service at highest level.
- Directed and assisted in general dining room cleaning and sanitation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Certified Nursing Assistant/ Medical Records
Eastland Healthcare Center
Eastland, Texas
05.2001 - 08.2009
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for residents.
- Supported patients with mobility and physical exercises.
- Documented patient care activities in electronic health records.
- Communicated effectively with families regarding patient needs.
- Provided emotional support and companionship to residents.
- Collaborated with healthcare team to ensure quality care delivery.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supported non-ambulatory residents in range of motion exercises.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
Skills
- Room sanitation and hygiene
- Chemical safety protocols
- Supply organization and inventory
- Laundry management efficiency
- Customer relationship management
- Team coordination and leadership
- Scheduling and time management
- Problem solving and attention to detail
- Effective communication skills
- Staff training and development
- Customer service excellence
Timeline
Housekeeper
Motel 6 Hotel
05.2022 - 08.2022
Server Manager
Denny"s
05.2014 - 01.2018
Certified Nursing Assistant/ Medical Records
Eastland Healthcare Center
05.2001 - 08.2009
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