Summary
Overview
Work History
Education
Skills
Timeline
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Holly Merryman

Huntsville,AL

Summary

Results-driven professional with a strong background in operations management, administrative support, and process optimization. Skilled at identifying and implementing strategies to improve efficiency and foster collaboration, resulting in increased productivity and profitability. Experienced in streamlining operations, reducing costs, and enhancing overall organizational effectiveness. Committed to delivering exceptional results and driving continuous improvement in a fast-paced environments.

Overview

26
26
years of professional experience

Work History

Operations Manager

Foliage Down South
04.2023 - Current
  • Develop and manage an account assignment system using Microsoft Lists, improving workflow efficiency
  • Design and implement an inventory tracking system for 3,000+ plants across 106 accounts, ensuring accuracy and seamless updates
  • Maintain planter inventory and Christmas décor stock, ensuring availability for new and existing customers
  • Assist the office manager in recruiting, interviewing, and hiring new employees, and trained all new employees
  • Handle administrative duties including filing, internal communications, ordering supplies, and planning monthly staff meetings
  • Collaborate with technicians to enhance workplace morale and facilitate effective team communication
  • Create detailed onboarding and training procedures to streamline the new hire process
  • Deliver, install, and maintain live plants in commercial settings to create appealing green spaces while ensuring customer satisfaction
  • Engage with clients to address concerns, resolve issues, and cultivate long-term business relationships

Administrative Assistant

U Lock It Storage
08.2020 - 10.2023
  • Facilitated the rental of storage units to new customers, managing contracts and processing payments efficiently
  • Delivered exceptional customer service in-person and via phone, addressing inquiries and resolving customer concerns promptly
  • Conducted weekly market surveys to analyze pricing trends and maintain competitive market positioning
  • Assisted with monthly billing processes, ensuring accurate statement preparation and timely delivery
  • Executed basic filing and bookkeeping tasks to uphold organized and accessible records
  • Proficient in Microsoft Office Suite, utilizing Excel and Word for efficient data management and reporting

Stay At Home Mom
03.2003 - 07.2020
  • Provided care, guidance, and emotional support to my children
  • Planned age-appropriate activities to promote physical, emotional, and intellectual development
  • Monitored and supported children's progress in academics, hobbies, and personal growth
  • Maintained a clean, organized, and safe living environment and managed the household budget
  • Organized and maintained schedules, including appointments, school events, and extracurricular activities
  • Served as the primary point of contact for healthcare providers

Group Fitness Instructor /NASM and ISSA Certified

Hogan Family YMCA
02.2017 - 01.2020
  • Led diverse fitness classes, including Turbo Kick, Mossa Defend, Walk and Tone, and Enhance Fitness, catering to various skill levels
  • Administered fitness assessments to monitor and track participant progress effectively
  • Recorded participant attendance and benchmarks to measure performance over time
  • Senior Fitness Instructor with expertise in improving balance, mobility, and overall quality of life for older adults
  • Certified Personal Trainer specializing in creating customized fitness programs tailored to individual client needs
  • Collaborated with other personal trainers to provide seamless support for shared clients
  • Provided guidance on food selection, portion control, and macronutrient planning

Managerial Technical Support

Lucent Technologies
12.2000 - 02.2003
  • Directed logistics for the nationwide installation of optical data networks, ensuring timely, efficient, and cost-effective project execution
  • Managed and maintained software databases for the Network Integration Center, ensuring data accuracy and integrity
  • Delivered technical support to field engineers during installations, troubleshooting issues to minimize downtime and optimize performance
  • Earned certification in network integration hardware installation, demonstrating advanced technical proficiency and contributing to operational success

Systems Specialist

Capital One Financial
07.1999 - 11.2000
  • Designed and implemented support processes for quality analysis within the Risk Operations Department, enhancing operational efficiency and accuracy
  • Maintained a robust quality analysis system across five call centers in Texas and Virginia, ensuring consistent performance and adherence to standards
  • Developed and delivered comprehensive user training programs to enhance system adoption and proficiency
  • Facilitated server installations and managed system upgrades, ensuring seamless transitions and minimal disruption to operations

Education

Bachelor of Science - Business Administration and Computer Information Systems

Troy State University
Troy, AL
06.1999

Skills

  • Business analysis expertise
  • Customer relations
  • Proficient in Microsoft Office
  • Operations management
  • Strong organizational skills
  • Efficient resource management

Timeline

Operations Manager

Foliage Down South
04.2023 - Current

Administrative Assistant

U Lock It Storage
08.2020 - 10.2023

Group Fitness Instructor /NASM and ISSA Certified

Hogan Family YMCA
02.2017 - 01.2020

Stay At Home Mom
03.2003 - 07.2020

Managerial Technical Support

Lucent Technologies
12.2000 - 02.2003

Systems Specialist

Capital One Financial
07.1999 - 11.2000

Bachelor of Science - Business Administration and Computer Information Systems

Troy State University

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