Holly Middleton
Laurel,MS
Summary
Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
Work History
Receptionist, Accounts Receivable
Laurel Pain Clinic
Laurel, Mississippi
06.2023 - Current
- Greeted and welcomed visitors, customers, and vendors in a professional manner.
- Answered incoming calls in a courteous and timely manner.
- Maintained accurate records of all accounts receivable transactions.
- Processed customer payments accurately and promptly.
- Provided excellent customer service to internal and external clients.
- Assisted with filing documents, maintaining databases, and preparing reports.
- Balanced daily cash receipts on a consistent basis.
- Performed data entry tasks for accounts receivable projects as needed.
- Resolved billing discrepancies in an efficient and effective manner.
- Created invoices using accounting software applications.
- Verified accuracy of account information before entering into the system.
- Responded to customer inquiries regarding their accounts receivable status promptly.
- Prepared bank deposits according to company policies and procedures.
- Handled confidential information with discretion and professionalism.
- Maintained organized filing systems for all accounts receivable documents.
- Managed multiple tasks simultaneously while meeting deadlines.
- Tracked payments received from customers for current or past due balances.
- Followed up with customers who have not made payment by the due date.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Coordinated pick-up and delivery of express mail services.
- Composed and prepared routine correspondence, letters and reports with job-related software.
Dispatcher
ASAP Ems
Laurel, MS
01.2022 - Current
- Communicate with individuals within inbound call center setting to complete dispatch support for emergent and non-emergent calls.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Responded immediately to emergencies by initiating outbound calls to ambulance crews and emergency contacts.
- Reported delays, accidents or other traffic and transportation situations.
- Identified locations and needs of callers to accurately send assistance.
- Worked closely with transportation supervisor to dispatch and assign calls.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Scheduled non-emergent calls according to priority and availability.
Order Taker
David's Grocery
Laurel, MS
02.2016 - Current
- Pleasantly greeted and welcomed customers to establishment prior to taking food order.
- Communicated effectively with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability.
- Received food and beverage orders from guests via telephone and accurately relayed orders to service attendants.
- Clearly communicated additional meal requirements, allergies, dietary needs and special requests to kitchen.
- Maintained up-to-date knowledge of menus, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions.
- Met upselling objectives by frequently suggesting upgrades and related menu items such as drinks and desserts.
- Answered customers' questions about products, prices and availability.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
Cashier, Waitress, Cook
Sam's Restaurant
Sandersville, MS
05.2005 - 08.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Trained new employees to perform duties.
- Presented menus and answered questions regarding items.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
Receptionist
Landstar: Jrg/ Success Transportation, Inc.
Sandersville, MS
06.2004 - 07.2007
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled appointments and maintained and updated appointment calendars.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Education
High School Diploma -
Northeast Jones High School
Laurel, MS1998
Skills
- Adjusting Routes
- Service Planning
- Monitoring Field Personnel
- Processing Orders
- Client Interaction
- Verbal and Written Communication
- Route Planning and Adjustment
- Effective Communications
- Message and Work Order Transfer
- Schedule Coordination
- Data Entry
- Cash handling experience
- Financial Recordkeeping
- Strong Organization
- Client Relationship Building
- Document Preparation
- Appointment Scheduling
- Business Correspondence
- Call Management
- Clerical Support
- Customer Service
- Interpersonal Communication
- Reliability
- Problem-Solving
- Scheduling
- Bank Deposits
- Conflict Resolution
- Documentation And Reporting
- Relationship Building
- Computer Proficiency
- Referral Coordination
- Multi-line telephone skills
- Recordkeeping and bookkeeping
- Multitasking
- Adaptability
- Basic Math
- Teamwork and Collaboration
- Active Listening
- Problem-solving abilities
- Meticulous and organized
- Professional Demeanor
- Task Prioritization
- Analytical Thinking
- Time management abilities
- Continuous Improvement
- Documentation
- Adaptability and Flexibility
- Courteous and Professional
- Payment Processing
- Microsoft Office
- Goal Setting
- Greeting and Seating Clients
- Visitor and Customer Relations
- Multi-Line Telephone Systems
- Organizational Skills
- Switchboard Operation
- Billing and Invoicing
- Interpersonal Skills
- Effective Communication
- Problem-solving aptitude
- Multi-Line Phone Systems
- Mail handling
- Excellent Communication
- Information desk management
- Decision-Making
- Customer Complaint Resolution
- Self Motivation
- Time Management
- Written Communication
- Call Answering and Routing
Timeline
Receptionist, Accounts Receivable
Laurel Pain Clinic
06.2023 - Current
Dispatcher
ASAP Ems
01.2022 - Current
Order Taker
David's Grocery
02.2016 - Current
Cashier, Waitress, Cook
Sam's Restaurant
05.2005 - 08.2022
Receptionist
Landstar: Jrg/ Success Transportation, Inc.
06.2004 - 07.2007
High School Diploma -
Northeast Jones High School
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