Proven leader in high-pressure culinary environments, adept at temperature monitoring and fostering teamwork. At B&S Food Mart, I streamlined kitchen operations, enhancing meal presentation and safety. Skilled in problem-solving and time management, I boosted team efficiency and customer satisfaction, demonstrating adaptability and a commitment to excellence.
Hi, I’m
Holly Miller
Newell,WV
Summary
Overview
8
years of professional experience
Work History
B&S Food Mart
Head Evening Cook
07.2021 - 09.2023
Job overview
- Accommodated special dietary requests from guests while maintaining high-quality taste and presentation of dishes.
- Collaborated with other cooks to maintain a clean and efficient workspace throughout the shift.
- Participated in weekly meetings with management to address any operational challenges or areas for improvement within the kitchen.
- Contributed to positive workplace culture by fostering open communication, collaboration, and mutual respect among team members.
- Led kitchen staff during high-volume periods, effectively managing resources and delegating tasks to ensure prompt service.
- Assisted in training new staff members on kitchen protocol, ensuring a smooth integration into the team.
- Maintained a safe working environment by adhering to safety guidelines and promptly addressing hazards.
- Demonstrated flexibility and adaptability, stepping in to cover other roles within the kitchen as needed during busy periods or staff absences.
- Managed evening food preparation for timely service and streamlined kitchen operations.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
- Prepared food items in compliance with recipes and portioning control guidelines.
Taco Bell
Cashier
07.2018 - 07.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
Benihana Restaurant
Server Assistant
07.2015 - 07.2019
Job overview
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Assisted with dining room set up prior to and after service period.
Education
Ohio Valley College of TechnologyEast Liverpool, OH
Associate Of Applied Business from HIT
University Overview
Skills
- Temperature Monitoring
- Ingredient Selection
- Meal presentation
- Food safety knowledge
- Grilling Techniques
- Allergen awareness
- Food presentation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
Timeline
Head Evening Cook
B&S Food Mart
07.2021 - 09.2023
Cashier
Taco Bell
07.2018 - 07.2020
Server Assistant
Benihana Restaurant
07.2015 - 07.2019
Ohio Valley College of Technology
Associate Of Applied Business from HIT
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