Holly Miramontes

- Receive and respond to customer service requests for customers which are received through the call center or email (NOVA) and related to export bookings, documentation, operational issues, or general information associated with exports.

- Coordinate with other internal groups as necessary in order to insure that customers’ requests are addressed accurately and efficiently.

- Create and modify bookings based on customer requests received via telephone, utilizing corporate information, local tools, and third party data to ensure compliance with government regulations, company policies and Trade directives.

- Send booking confirmations to customers, adding any required details such as cut-off, earliest return date, and additional forms required to facilitate the shipment.

- Log all issues in NOVA with correct qualification in order to allow analysis on reasons for customer call/email requests.

- Contribute to completion of cross-departmental processes such as pre-sail changes of destination (COD) and container swaps.

- Proactively communicate to customers regarding problems related to shipments, schedules, etc., and identify effective and realistic solutions that meet customers’ needs without jeopardizing the company’s position.

- Participate in departmental focus groups or task forces in order to generate and operationalize innovative ideas to improve the way CMA CGM carries out its business.

- Creating adaptable lesson plans to fit the needs of each learner.
- Parent communication on student progress, behavior and interventions
- Host open houses and curriculum meetings to promote parent involvement and awareness.
- Collaborate with other teachers and counselors to address student needs and enhance my skills in a classroom.
- Create class newsletters, permission slips and other documents as needed to keep parents informed.
- Multiple technology uses including smart boards, promethean boards, i pads, and chrome books.
- Knowledge and use of google classroom, Flipgrid, Nearpod, Zoom, Google docs, google sheets and more.

- Create and adapt lesson plans according to students' academic needs, including both individual and group work for up to 29 students.
- Assessed, recorded and communicated student progress.
- Identified children's individual and collective learning needs and planned, prepared and delivered instruction designed to capture students' interest and maximize individual learning.
- Communicated with parents and caretakers through emails, telephone, class dojo, newsletters; encouragement of parent participation in classroom and at-home learning activities.
- Hired as a teacher, and based on performance was promoted to team lead.
- Collaborated with grade level teaching team to plan curriculum.
- Successful student growth measured by state MAP test and achieved more than 80% of students meeting or exceeding the growth goals.

- Created a collaborative learning environment with students of varying backgrounds while building an atmosphere of respect and rapport.
- Collaborated with families, counselors, and specialists to address individual student needs.
- Promethean Board and technological integration usage.
- Prepared and implemented daily lesson plans and weekly newsletters.
- Planning, supervising and implementing the program in accordance with the policies and philosophy of the facility.