Holly Mitchell
Panama City,FL
Summary
I have worked in customer service for over 20 years. Within that time have grown from cashier skills to customer service desk skills then on to working in the cash office, and a bank! Very organized, dedicated person and love working, love people, and meeting new people daily. I have always moved up quickly, learning fast. Getting more responsibilities as time passes, and always adjust to them quickly. Love having the added responsibility to be reliable. I have always and will always give 100% to the work done!
Overview
22
22
years of professional experience
Work History
Front Desk Receptionist
Sandpiper Beacon Beach Resort
08.2024 - 04.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed Bookings and Reservations.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
CS Associate/Dairy Specialist
Winn Dixie
07.2021 - 07.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Receptionist
Cardiovascular Institute Of North Florida
12.2019 - 02.2021
- Routed incoming mail and messages to relevant personnel without delay.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Scheduled and confirmed appointments and meetings for reception.
Bay Base Aide After School Program
Bay District Schools
12.2018 - 06.2019
- Look after about 100 students each school day
- Keep students happy/ safe at all times
- Kids were taken to different places on school grounds; playground, computer lab, gym, also basketball courts
- Keep all areas occupied clean/ organized daily
- Keep track of payments/ paperwork each week
- Multitasking
Cashier
Dairy Queen
03.2018 - 06.2019
- Pleasantly engaged customers, offered warm smile, provided immediate dedicated assistance
- Trained new cashiers on procedures, customer service and sales techniques
- Described products and services in detail
- Checked merchandise multiple times during each shift
- Restocked products when running low
- Greeted customers promptly
- Took credit card/cash payments and offered change
- Assisted customers by helping them to locate products requested
- Attended to customer needs, questions also complaints
Service Associate/ Office associate
Winn Dixie
05.2013 - 05.2014
- Operated cash register for cash, check, credit card transactions
- Stocked, replenished merchandise according to store merchandising layouts
- Cleaned, organized store, including checkout desk also displays
- Trained new sales associates each quarter
- Completed all point of sale opening/ closing procedures, including counting contents of cash register
- Handled all customer relations issues in gracious manner also in accordance with company policies
- Welcomed customers into store, helped to locate items
- Answered customer telephone calls promptly, in appropriate manner
- Fostered positive work environment by consistently treating all employees/ customers with respect , consideration
Cashier/ Customer Service Associate
Wal Mart
03.2011 - 06.2012
- Operated cash register for cash, check, credit card transactions
- Stocked, replenish merchandise according to store merchandising layouts
- Cleaned, organize store, including checkout desk also displays
- Trained new sales associates each quarter
- Completed all point of sale opening/ closing procedures, including counting contents of cash register
- Handled all customer relations issues in gracious manner also in accordance with company policies
- Welcomed customers into store, helped to locate items
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction
- Answered customer telephone calls promptly, in appropriate manner
- Fostered positive work environment by consistently treating all employees/ customers with respect/ consideration
Cashier/ Customer Service Associate
Winn Dixie
11.2006 - 07.2009
- Operated cash register for cash, check, credit card transactions
- Stocked, replenished merchandise according to store merchandising layouts
- Cleaned, organized store, including checkout desk also displays
- Trained new sales associates each quarter
- Completed all point of sale opening/ closing procedures, including counting contents of cash register
- Handled all customer relations issues in gracious manner also in accordance with company policies
- Welcomed customers into store, helped to locate items
- Answered customer telephone calls promptly, in appropriate manner
- Fostered positive work environment by consistently treating all employees/ customers with respect/ consideration
Hostess/ Server
Montego Bay
07.2005 - 11.2005
- Operated cash register for cash, check, credit card transactions
- Stocked, replenished merchandise according to store merchandising layouts
- Cleaned, organized store, including checkout desk also displays
- Completed all point of sale opening/ closing procedures, including counting contents of cash register
- Welcomed customers into store, helped to locate items
- Verified that all customers received receipts for purchases
- Fostered positive work environment by consistently treating all employees/ customers with respect/ consideration
- Worked with management team to implement proper division of responsibilities
- Answered customer telephone calls promptly, in appropriate manner
- Served 4/ 5 tables each shift, great multitasking skills
Cashier/ Customer Service Associate
Winn Dixie
01.2003 - 06.2005
- Operated cash register for cash, checks, credit card transactions
- Stocked, replenished merchandise according to store merchandising layouts
- Cleaned, organized store, including checkout desk also displays
- Trained new sales associates each quarter
- Handled all customer relations issues in gracious manner also in accordance with company policies
- Welcomed customers into store also helped to locate items
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction
- Verified that all customers received receipts for purchases
- Fostered positive work environment by consistently treating all employees/ customers with respect/ consideration
Education
High School Diploma -
J. R. Arnold High School
Panama City Beach, FL2005
Skills
- Strong work ethic
- Exceptional communication skills
- Friendly/ positive attitude
- Motivated
- Work well with others
- Quick learner
- Time management skills
- Creative problem solver
- Trusted key holder
- Cash management skills
- Opening/ closing office skills
- General office duties
- Sales
Timeline
Front Desk Receptionist
Sandpiper Beacon Beach Resort
08.2024 - 04.2025
CS Associate/Dairy Specialist
Winn Dixie
07.2021 - 07.2024
Receptionist
Cardiovascular Institute Of North Florida
12.2019 - 02.2021
Bay Base Aide After School Program
Bay District Schools
12.2018 - 06.2019
Cashier
Dairy Queen
03.2018 - 06.2019
Service Associate/ Office associate
Winn Dixie
05.2013 - 05.2014
Cashier/ Customer Service Associate
Wal Mart
03.2011 - 06.2012
Cashier/ Customer Service Associate
Winn Dixie
11.2006 - 07.2009
Hostess/ Server
Montego Bay
07.2005 - 11.2005
Cashier/ Customer Service Associate
Winn Dixie
01.2003 - 06.2005
High School Diploma -
J. R. Arnold High School
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