Holly Moehlman
Smyrna,GA
Summary
Organized individual with strong track record of performance in a fast-paced work environment. Experienced in Korean-English translation and interpretation, customer service, data entry, and account management. Tech-savvy, self motivated, methodical, and knowledgeable in Microsoft Office and Google Workspace. Inquisitive and communicative professional with an attention to details and a passion for improvement. Fast learner and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Skills
- Near-Native Korean Proficiency (ACTFL: S2; R3; L2) (TOPIK: Level 6)
- Translation & Interpretation
- Advanced Excel & Google Sheets
- Database Management
- Troubleshooting Issues
- Documentation and Recordkeeping
- Process & Efficiency Improvement
- Critical Thinking & Problem Solving
- Goal-Driven, Adaptable and Flexible
- Verbal and Written Communication
- Customer Service
- Account Coordination & Management
- Retail Sales
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
General Affairs Office Manager
Hanwha Advanced Materials LLC
06.2023 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Facilitated communication between Korean-speaking executives and English-speaking management, employees, and contractors via interpretation and translation
- Managed office supplies, tracked and recorded expenses, maintained accounting records, and submitted invoices relating to company assets and employee benefits.
- Created, maintained and updated filing systems for both paper and electronic documents.
- Oversaw appointment scheduling and itinerary coordination for both personnel and applicants.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted research to assist with routine tasks and special projects.
Account Coordinator
POSCO AAPC LLC
02.2022 - 06.2023
- Managed internal aspects of customer accounts and coordinate with customers, sales, and procurement to understand current and upcoming projects.
- Built and maintained strong relationships with customers and problem-solve to find creative solutions to customer inquiries.
- Created detailed spreadsheets to manage inventory for various customers, create invoices and track payments, increasing efficiency by 200%
- Facilitated weekly and monthly inventory status reports, project documentation, and client billing.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
Sales Associate / Lead Cashier
Victoria’s Secret
04.2021 - 02.2022
- Handled cash register operations and customer transactions to process payments.
- Trained new employees on customer service, money handling and organizing strategies.
- Ensured store marketing was correct and all associates knew current promotions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Front Office Lead
GA Internal Medicine
01.2020 - 01.2021
- Communicated information between patients, providers, pharmacies, and other healthcare facilities via phone, email, and face-to-face interactions.
- Verified and updated patient information and confirmed benefits and eligibility information for all patient insurances.
- Implemented an insurance-compliant telehealth system when the COVID-19 pandemic required providers to integrate new methods of maintaining patient care.
- Created a training manual for new front office employees, including a comprehensive section on Check-In procedures and verifying insurance benefits.
- Improved time-tracking system for more accurate and efficient staff payroll.
- Offered technical support and troubleshot issues to enhance office productivity.
Office Intern
Research Institute Of Korean Studies
Korea University, Seoul, South Korea
09.2018 - 06.2019
- Translated and proofread documents, emails, and theses between English and Korean
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Assisted with communications regarding scholarships, publications, fellowships, Institute-sponsored activities, and related website activity
Sales Representative
Vector Marketing
05.2016 - 08.2016
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Sold over $10,000 worth of product in 3 months
- Maintained a record of expenses and customer orders, followed up with customers and ensured all of my customers were satisfied with their orders
Student Translator
Yonsei University's Korean Language Institute
Seoul, South Korea
2015.04 - 2015.12
- Translated documents between Korean and English
- Reviewed school news and current events in, translating articles as requested.
Education
Certificate of Completion - Korean/English Medical Interpreting
11.2019
- Completed the 40 Contact Hours required to be a Qualified Medical Interpreter
Bachelor of Arts - Korean For Professionals
06.2019
- Studied abroad at Korea University (June 2017 – August 2017 & July 2018 – June 2019)
- Golden Key International Honour Society Member
Certificate of Completion - Regular Program
09.2014 - 12.2015
Associate of Arts -
08.2014
- Member of Phi Theta Kappa Honor Society
- 2 Semesters on the Dean's List
High School Diploma -
05.2014
- One of only 3 people in my graduating class to have also earned an Associate's degree simultaneously
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