Holly Mogus
Wesley Chapel,FL
Summary
Dynamic Retail Improvement Specialist with Publix Super Markets Inc, recognized for enhancing customer satisfaction through expert problem-solving and implementing innovative training programs. Proven track record in operational efficiency and quality assurance, driving significant improvements in employee retention and workflow automation. Adept at strategic planning and fostering team collaboration to achieve business goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Retail Improvement Specialist
Publix Super Markets Inc
09.1999 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Initiated sustainability program, reducing company's environmental impact.
- Increased efficiency by automating routine tasks with software solutions.
- Facilitated workshops for professional development of junior staff members.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Optimized inventory management, minimizing waste and reducing costs.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
Education
Land O Lakes High School
Land O' Lakes, FL06.2000
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
- Advanced communication
- Root-cause analysis
- Quality assessment
- Supply management
- Emergency response
- Team collaboration
- Coaching and mentoring
- Continuous improvement
- Compliance monitoring
- Risk management
- Knowledge sharing
- Workflow automation
- Process optimization
- Operational enhancement
- Business reporting
- Team performance improvement
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Written communication
- Task prioritization
- Excellent communication
- Problem-solving abilities
- Relationship building
- Team building
- Data analysis
- Decision-making
- Active listening
- Process improvement
- Interpersonal communication
- Problem-solving aptitude
- Reliability
- Conflict resolution
- Idea development and brainstorming
- Issue research
- Audit reporting
- Disaster recovery planning
- Teamwork
- Team leadership
- Effective communication
- Adaptability and flexibility
- Operational efficiency
- Interpersonal skills
- Customer relationship management
- Goal setting
- Professionalism
- Strategic planning
- Time management abilities
- Inventory management
- Adaptability
- Organizational development
- Workflow optimization
- Professional demeanor
- Performance management
- Improvement plans
- Performance metrics
- Forecasting
- Budget management
Certification
Food Safety and CPR
Timeline
Retail Improvement Specialist
Publix Super Markets Inc
09.1999 - Current
Land O Lakes High School
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