Holly Moorehead
Endicott,NY
Summary
Dynamic professional with extensive experience in service operations management at Triple Cities Acquisition. Proven ability to optimize workflows and enhance customer satisfaction through effective communication and relationship management. Expertise in sales strategy development and proficient in managing service requests, ensuring accountability and efficiency in all processes.
Overview
15
15
years of professional experience
Work History
Assistant Service Manager
Triple Cities Acquisition
Binghamton, NY
01.2024 - Current
- Coordinated daily service operations and customer interactions to maximize efficiency.
- Resolved customer inquiries and complaints using effective communication strategies.
- Maintained accurate records of service requests and follow-up actions for accountability.
- Assigned tasks to technicians based on skill level, optimizing workflow.
- Collaborated with sales team to ensure proper warranty coverage application.
- Oversaw technician staff, enforcing productivity and quality standards.
- Monitored service staff schedules to ensure sufficient coverage at all times.
- Uphold customer service standards, contributing to higher satisfaction and retention.
- Processed warranty claims using automated systems and databases.
- Coordinated with vendors to resolve warranty issues efficiently.
- Maintained organized records of warranty claims and communications.
- Tracked account status updates and maintained documentation for audit purposes.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Worked closely with internal teams to resolve customer billing and payment issues.
Sales Manager
Williams Ford
Sayre, PA
07.2023 - 01.2024
- Developed sales strategies to increase customer engagement and retention.
- Trained and mentored new sales team members on product features and benefits.
- Managed customer inquiries, delivering timely and effective solutions.
- Collaborated with marketing to produce promotional materials for vehicle launches.
- Cultivated strong customer relationships through effective communication and follow-ups.
- Utilized CRM software to efficiently track leads and manage customer interactions.
- Prepared sales reports to monitor performance against targets and forecasts.
- Conducted regular staff meetings to review quarterly and annual goals.
Sales Associate
Gault Toyota
Endicott, NY
08.2019 - 07.2023
- Assisted customers in selecting vehicles aligned with needs and preferences.
- Conducted vehicle demonstrations to effectively showcase features and benefits.
- Developed extensive product knowledge to confidently address customer inquiries.
- Processed sales transactions accurately using dealership software systems.
- Followed up with customers post-sale to ensure satisfaction and resolve concerns.
- Participated in training sessions to remain informed on new models and promotions.
- Built lasting relationships through exceptional customer service practices.
- Collaborated with sales team members to achieve group targets.
OR Coordinator
Wilson Dental Clinic
Binghamton, NY
05.2010 - 08.2019
- Coordinated patient scheduling and appointment management for dental services.
- Assisted front desk staff with patient check-in and insurance verification.
- Maintained accurate patient records in electronic health record systems.
- Facilitated communication between patients and dental professionals regarding treatment plans.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Maintained calendars of upcoming events, meetings and deadlines.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Collaborated with healthcare providers to obtain necessary documentation for claims.
- Resolved discrepancies in insurance information through detailed research and communication.
- Maintained accurate records of insurance details in patient management software.
- Assisted patients with understanding their coverage options and benefits.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Navigated through multiple online systems to obtain documentation.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
Insurance Agent
Aflac
Binghamton, NY
01.2016 - 05.2017
- Educated clients on various insurance products and coverage options.
- Conducted needs assessments to determine appropriate insurance solutions for clients.
- Assisted clients with claims processes and provided necessary documentation.
- Developed strong client relationships through effective communication and follow-up.
- Reviewed policy documents for accuracy and compliance with company standards.
- Scheduled appointments to discuss coverage updates and renewals with clients.
- Utilized CRM software to manage client information and track interactions effectively.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
Unit Secretary
UHS Wilson Hospital
Johnson City, NY
02.2015 - 10.2015
- Facilitated efficient communication among medical staff, patients, and families.
- Processed incoming calls and directed inquiries to relevant departments without delay.
- Collaborated with interdisciplinary teams to enhance administrative workflows.
- Provided clerical support through filing, faxing, photocopying, and data entry into electronic health records.
- Answered telephone calls promptly, directing them to appropriate personnel or departments.
- Organized laboratory specimens for timely courier pick-up.
- Communicated with management to promote effective unit operations.
- Ensured confidentiality of all patient information in compliance with HIPAA guidelines.
Education
GED -
Harpursville High School
Harpursville, NY06-2001
Skills
- Service operations management
- Customer relationship management
- Workflow optimization
- Service request handling
- Warranty application processes
- Sales strategy development
- Multiple priorities management
References
References available upon request.
Timeline
Assistant Service Manager
Triple Cities Acquisition
01.2024 - Current
Sales Manager
Williams Ford
07.2023 - 01.2024
Sales Associate
Gault Toyota
08.2019 - 07.2023
Insurance Agent
Aflac
01.2016 - 05.2017
Unit Secretary
UHS Wilson Hospital
02.2015 - 10.2015
OR Coordinator
Wilson Dental Clinic
05.2010 - 08.2019
GED -
Harpursville High School