Summary
Overview
Work History
Education
Skills
Timeline
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Holly Motes

Hendersonville,TN

Summary

Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.

Overview

10
10
years of professional experience

Work History

Healthcare Receivable Specialist II

XTend Healthcare
Hendersonville, TN
08.2017 - Current
  • Researched disputed charges or incorrect billings promptly and accurately.
  • Followed up with customers regarding past due invoices via phone calls or emails.
  • Ensured timely collection of outstanding debt through appropriate action plans.
  • Investigated discrepancies in account balances and resolved them with customers or internal departments.
  • Processed incoming payments including checks, ACHs, wires, credit card transactions and cash deposits.
  • Reviewed customer accounts to ensure accuracy of invoices and payments.
  • Performed collection activities according to established procedures while maintaining good relationships with customers.
  • Provided customer service support for billing inquiries, payment issues, and other related matters.
  • 3x's Top Performer in Cash Collections

Shoe Department Lead

Belk Department Store
Gallatin, Tennessee
08.2015 - 08.2017
  • Created visual displays to showcase different styles of shoes.
  • Prepared daily, weekly, and monthly reports on departmental activity.
  • Analyzed weekly reports to identify areas for improvement within the department.
  • Supervised the daily activities of shoe sales associates.
  • Communicated regularly with buyers regarding upcoming orders and promotions.
  • Assisted customers in selecting appropriate footwear for various occasions.
  • Organized and stocked shelves with new inventory of shoes.
  • Monitored stock levels to ensure sufficient supply of merchandise at all times.
  • Resolved customer complaints in a professional manner.
  • Processed payments using POS system accurately and efficiently.
  • Trained new staff on customer service techniques, product knowledge, and store policies.
  • Adapted quickly to new product lines and seasonal changes to maintain high sales performance.
  • Seated customer to measure feet and properly fit with correct size shoes.
  • Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
  • Implemented upselling techniques to increase sales and meet daily targets.
  • Assisted in organizing promotional events and sales to boost store traffic and revenue.
  • Developed strong product knowledge to answer customer questions and make appropriate recommendations.
  • Educated customers on shoe care and maintenance to promote product longevity.
  • Collaborated with team members to achieve sales goals and contribute to the store's success.
  • Was promoted to Shoe Lead after 9 Months!

Cashier Assistant

Staples, The Office Supply Superstore
Hendersonville, Tennessee
04.2014 - 08.2017
  • Checked out customers quickly but accurately ensuring all items are scanned properly.
  • Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
  • Assisted with pricing merchandise for sale in store.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Informed customers about current promotions such as discounts on certain products or services offered by the store.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and provided assistance in locating items.
  • Processed returns and exchanges according to company policies and procedures.
  • Organized shelves and displays to maintain an orderly appearance of the store.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
  • Stocked shelves with incoming goods from delivery trucks as needed.
  • Verified that all coupons were valid before processing them for payment.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Returned carts and baskets to entryways to keep store spaces and aisles neat.
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Awarded Employee of The Month

Education

High School Diploma -

Hendersonville High School
Hendersonville, TN
05.2013

Skills

  • Quality Assurance
  • Customer Relations
  • Professionalism
  • Excellent Communication
  • Active Listening
  • Problem-Solving
  • Teamwork and Collaboration
  • Self Motivation
  • Problem-solving abilities
  • Relationship Building
  • Multitasking
  • Experience in leadership
  • Analytical Thinking

Timeline

Healthcare Receivable Specialist II

XTend Healthcare
08.2017 - Current

Shoe Department Lead

Belk Department Store
08.2015 - 08.2017

Cashier Assistant

Staples, The Office Supply Superstore
04.2014 - 08.2017

High School Diploma -

Hendersonville High School

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Holly Motes