Holly Muhoza
Tulsa,OK
Summary
At JC’s Pizza, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined operations, showcasing my expertise in staff management and operations management. My leadership resulted in a noticeable improvement in service quality and efficiency, embodying a customer-first approach and a knack for fostering a positive work environment.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
JC’s Pizza
01.2017 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
No Degree - Art
Tulsa Community College
Tulsa, OK09.2019
Skills
- Staff Management
- Menu development
- Schedule Coordination
- Customer Engagement
- Operations Management
- Recruitment
- Supervisory skills
- Staff Scheduling
- Shift Management
- Trained in performance and wage reviews
- Regulatory Compliance
- Business operations expertise
- Team Management
- Kitchen equipment operation and maintenance
- Catering Coordination
- Performance Improvement
- Organization and prioritization
- Supply Chain Management
- Customer loyalty
- Food plating and presentation
- Passion for customer satisfaction
- Resource Allocation
- Complaint resolution
- Conflict resolution techniques
- Adaptable
- Order delivery practices
- Pre-shift walk-through
- Promotions planning
- Food Service Background
- Recipes and menu planning
- Customer-Oriented
- Point of Sale (POS) system operation
- Employee Retention
- Inventory control and record keeping
Timeline
Restaurant Manager
JC’s Pizza
01.2017 - Current
No Degree - Art
Tulsa Community College
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