Summary
Overview
Work History
Education
Skills
Timeline
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Holly Mullen

Clinic Supervisor
Fort Worth,TX

Summary

Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents. Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

24
24
years of professional experience

Work History

Clinic Supervisor

Questcare Medical Clinic
Fort Worth, Texas
12.2015 - Current
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
  • Managed daily operations of multiple provider clinics supporting approximately 300 patients per week.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Built relationships with physicians to create steady workflow.

Clinic Supervisor

HCA Physician Services
Fort Worth, Texas
08.2008 - 12.2015
  • Built relationships with physicians to create steady referral pipeline for the oncology clinic.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Confirmed availability of sufficient supplies for delivery of quality patient care orders.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Ordered all pharmacy supplies and kept check on inventory levels.

Clinic Supervisor

HOPE Oncology
Richardson, Texas
04.1998 - 08.2008
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
  • Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Compared vendor prices and negotiated for optimal savings.
  • Sourced vendors for special project needs and negotiated contracts.

Education

No Degree - Business Administration

The University of Texas At Arlington
Arlington, TX

No Degree - Business Administration

Tarrant County Junior College
Fort Worth

High School Diploma -

Azle High School
Azle, Texas

Skills

  • Clinic Administration
  • Scheduling and Coordinating multiple providers and locations
  • Issue and Conflict Resolution
  • Health and Safety Regulations
  • Managing schedules of multiple Internal Medicine Residents in outpatient clinic setting

Timeline

Clinic Supervisor

Questcare Medical Clinic
12.2015 - Current

Clinic Supervisor

HCA Physician Services
08.2008 - 12.2015

Clinic Supervisor

HOPE Oncology
04.1998 - 08.2008

No Degree - Business Administration

The University of Texas At Arlington

No Degree - Business Administration

Tarrant County Junior College

High School Diploma -

Azle High School

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