Holly Murray
Boonville
Summary
Detail-oriented executive support professional with proven experience in administrative operations, financial documentation, and cross-functional collaboration. Skilled in accurately processing and entering high volumes of physical and electronic invoices, supporting accounting and banking teams, while maintaining strict data integrity. Adept at working closely with legal departments to review incident reports and ensure compliance with regulatory and organizational standards. Recognized for handling sensitive information with discretion, improving operational workflows, and providing reliable, high-quality support in dynamic environments.
Overview
8
8
years of professional experience
Work History
Executive Administrative Operations Assistant
AFI (Alexander Forrest Investments LLC)
Columbia
10.2024 - Current
- Reviewed and analyzed incident reports submitted by property managers regarding on-site activities across multiple properties nationwide, identifying patterns, assessing severity, and ensuring appropriate follow-up actions were taken.
- Provided accurate review and data entry of both electronic and physical invoices, supporting the Daily Bank Proofing Team, Bank Entry Team, and Accounting in maintaining financial accuracy and operational efficiency.
- Monitored WEX account activity for Traveling Operations Specialists, Maintenance Personnel, and the BizDiv Team, ensuring accurate tracking and reporting of travel-related expenses incurred during onboarding and property maintenance assignments.
- Coordinated with interns to develop and implement an organized scheduling system for processing physical notices received for AFI-affiliated multi-family properties nationwide; additionally, provided training and guidance to interns to ensure consistency and accuracy in the process.
- Partnered with the Legal and Asset Management teams to assess incident reports for potential classification as Health, Life, and Safety (HLS), or Compliance Litigation Insurance (CLI) matters. Applied a risk-focused approach to ensure accurate categorization, mitigate potential liabilities, and safeguard compliance, and operational continuity across all managed properties.
- Collaborated with internal departments to ensure efficient functioning of daily operations across multiple teams.
- Performed research tasks as required by management team members.
- Maintained office supplies inventory by checking stock levels; anticipating requirements; placing orders; verifying receipt.
- Assisted with onboarding activities and attended weekly meetings for an in-depth review of prospective properties.
- Coordinated with executive staff to ensure successful completion of projects.
- Reviewed incoming mail and packages on a daily basis ensuring timely delivery of items.
- Contributed to the organization's overall success by proactively identifying opportunities for improvement in existing processes.
- Organized and maintained filing systems, databases, spreadsheets, documents, and records.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Executed special objectives and projects in response to executive team and board member requests.
BDC Internet Sales Representative
Columbia Honda
05.2023 - 08.2024
- Facilitated exceptional customer service using advanced sales and order management systems.
- Consulted with clients to identify and capitalize on market trends, driving revenue growth.
- Executed strategic plans to enhance business success and exceed sales targets.
- Fostered strong business relationships, enhancing customer loyalty and expanding the client base.
- Consistently prospected and generated leads, converting into new business.
- Exceptionally managed our CRM software ensuring accurate customer information.
- Responded promptly to inquiries from current and potential customers regarding products and services offered.
- Developed and maintained relationships with customers to ensure repeat business.
- Generated quotes for prospective customers based on their individual requirements.
- Provided technical support for online products and services to customers.
- Advised customers on selection of appropriate products and services according to their needs and budget constraints.
Lead Receptionist
Columbia Honda
03.2022 - 05.2023
- Managed multi-line telephone systems to direct calls and schedule meetings.
- Provided administrative support, documenting organization and client relationship management.
- Greeted and assisted visitors, ensuring a professional and welcoming environment.
- Investigated and resolved client complaints efficiently, enhancing customer satisfaction.
- Monitored and maintained a safe reception area, contributing to overall workplace safety.
Program Assistant
Unlimited Opportunities Inc.
09.2017 - 01.2020
- Tracked and reported client progress, fostering a supportive and safe environment.
- Developed strong rapport with clients to deliver exceptional care.
- Assisted clients with daily activities, promoting independence and well-being.
- Documented vital signs and administered medications, ensuring accurate health tracking.
- Assisted in transferring patients from wheelchair or bed using appropriate techniques.
- Interacted positively with family members of patients while delivering compassionate care.
- Transported patients to different locations within the facility or to appointments outside the facility.
- Maintained a clean work environment by following infection control policies and procedures.
Education
Some College (No Degree) - Social Work
Moberly Area Community College (MACC)
Columbia, MOSome College (No Degree) - Social Work
State Fair Community College
Boonville, MOSkills
- Sales Strategy Development
- Customer relationship management
- Consultative Selling Techniques
- Negotiation & Persuasive Communication
- Database Management
- Invoice processing
- Risk assessment
- Scheduling coordination
- CRM management
- Office inventory
- Regulatory compliance
- Team collaboration
- Document management
- Cross-functional coordination
- Report generation
- Excel spreadsheets
- Accounting support
- Incident reporting
- Compliance protocols
Timeline
Executive Administrative Operations Assistant
AFI (Alexander Forrest Investments LLC)
10.2024 - Current
BDC Internet Sales Representative
Columbia Honda
05.2023 - 08.2024
Lead Receptionist
Columbia Honda
03.2022 - 05.2023
Program Assistant
Unlimited Opportunities Inc.
09.2017 - 01.2020
Some College (No Degree) - Social Work
Moberly Area Community College (MACC)
Some College (No Degree) - Social Work
State Fair Community College
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