Holly Nabors
Shreveport,LA
Summary
Proven Zone Application Specialist at Siemens Healthineers, I excel in expert troubleshooting and fostering team collaboration. My strategic approach to problem-solving and customer education has significantly enhanced user satisfaction and productivity. Leveraging analytical thinking and effective communication, I've driven project success and process improvement, embodying professionalism and adaptability in dynamic environments.
Overview
19
19
years of professional experience
Work History
Zone Application Specialist
Siemens Healthineers
05.2010 - Current
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Optimized system functionality by conducting routine maintenance tasks, including software updates and bug fixes.
- Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Performed on-site testing, data analysis, and reports.
- Enhanced user experience by delivering comprehensive training sessions on application functionalities.
- Developed customized solutions for clients, resulting in increased satisfaction and retention rates.
- Mentored junior team members in both technical skills development as well as adherence to company values and best practices.
- Increased customer satisfaction by quickly resolving application issues and providing timely updates.
- Played a key role in successful system migrations while minimizing downtime or disruption to end-users'' daily operations.
- Reduced project timelines by effectively managing resources and prioritizing tasks based on urgency and importance.
- Supported continuous improvement efforts through proactive identification of inefficiencies within internal workflows or processes.
- Experienced with working on install at Spectra Reference Lab that required both a high degree of coordination and provided a white-glove experience for the customer.
Assistant Laboratory Manager
Willis Knighton Medical Center
06.2005 - 05.2010
- Trained and mentored junior staff, fostering a collaborative environment that promoted professional growth and development.
- Implemented innovative solutions for reducing waste generation in the lab while maintaining high levels of safety and accuracy.
- Managed laboratory inventory effectively by implementing an organized system for tracking reagents, consumables, and equipment.
- Reduced turnaround times for test results with efficient scheduling of personnel and resources.
- Maintained compliance with all regulatory requirements by staying informed on changes in standards and implementing necessary adjustments to laboratory procedures.
- Enhanced sample throughput for increased productivity by optimizing workflows and updating equipment.
- Ensured accurate test results with meticulous quality control procedures and regular calibration of instruments.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
Education
Bachelor of Science - Clinical Laboratory Science
University of Louisiana At Monroe
Monroe, LAApplication Training
Siemens Healthineers Application Training
Cary, NCSkills
- Expert Troubleshooting
- End-user support
- Customer Education
- Technical Support
- Technical Documentation
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Reliability
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Creative Problem-Solving
- Task Prioritization
- Self Motivation
- Customer Relationship Management
- Analytical Thinking
- Professionalism
- Customer-Oriented
- Time management abilities
- Process Improvement
Timeline
Zone Application Specialist
Siemens Healthineers
05.2010 - Current
Assistant Laboratory Manager
Willis Knighton Medical Center
06.2005 - 05.2010
Bachelor of Science - Clinical Laboratory Science
University of Louisiana At Monroe
Application Training
Siemens Healthineers Application Training
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