Holly Nadeau
J.D. McCarty Center
Norman,OK
5
years of professional experience
1
Certification
Dynamic professional with extensive experience as a Direct Care Specialist at J.D. McCarty Center, adept in patient care and behavioral management. Proven ability to advocate for client needs while ensuring HIPAA compliance. Recognized for exceptional multitasking and relationship-building skills, enhancing team collaboration. and client satisfaction.
Work History
Direct Care Specialist
10 Months- Provided compassionate support to individuals with developmental disabilities, ensuring their safety and well-being.
- Assisted in implementing individualized care plans tailored to each client's needs and preferences.
- Monitored client behavior and progress, documenting observations for team review and strategy adjustments.
- Collaborated with multidisciplinary teams to enhance communication and care coordination for clients.
- Advocated for client rights and needs during meetings, promoting person-centered approaches in service delivery.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted clients in maintaining personal hygiene and grooming, promoting self-esteem and overall wellbeing.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Office Manager
2 Years 1 Month- Managed daily office operations to ensure efficiency and productivity.
- Coordinated scheduling and appointment management for team members and clients.
- Oversaw inventory management, ensuring timely procurement of office supplies.
- Implemented streamlined communication processes between departments to enhance collaboration.
- Trained new staff on office protocols and administrative procedures.
- Developed and maintained filing systems for project documentation and client records.
- Supported financial operations by processing invoices and expense reports accurately.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Law Office Assistant
2 Years 9 Months- Provided administrative support by managing case files and organizing legal documents.
- Assisted in drafting legal correspondence and preparing court filings for attorney review.
- Coordinated client communications, ensuring timely responses to inquiries and appointment scheduling.
- Maintained office supplies inventory, facilitating efficient operations within the law office.
- Prepared materials for attorney meetings with clients or opposing counsel, assisting in thorough preparation efforts.
- Maintained confidentiality of sensitive information, adhering to strict ethical guidelines and professional standards.
- Provided exceptional customer service to clients during in-person visits or phone consultations, promoting a positive image of the firm.
- Updated attorneys regularly about changes in court schedules or any other pertinent information, ensuring they were well-informed and prepared.
- Contributed to a welcoming environment within the law office by maintaining a clean reception area that represented professionalism.
Education
High School Diploma
Skills
Punctuality
Patient care
Flexibility
HIPAA compliance
Transfer techniques
Client confidentiality
De-escalation techniques
Assertiveness
Physical assistance
Multitasking and organization
First aid and safety
Direct patient care
Adaptability and flexibility
Relationship building
Behavioral management
Goal setting
Report writing
First aid and CPR
Charting and documentation
Teamwork
Multitasking
Typing
Computer use
Filing system
Incoming and outgoing phone calls
Responding to emails efficiently
Awareness
Coordinating meetings
Leading meetings
Bank drops
Bank pickups
Certification
First Aid
CPR certified
Timeline
Direct Care Specialist
J.D. McCarty Center
05.2025 - 03.2026Read More
Office Manager
Icon Roofing & Construction
02.2023 - 03.2025Read More
Law Office Assistant
Michael Corrales Law Office
05.2021 - 02.2024Read More
Eisenhower High School
High School Diploma
Read More