Summary
Overview
Work History
Education
Skills
Certification
Objectives
Languages
Timeline
Generic

Holly N. Dierschke

Las Vegas,USA

Summary

Dynamic and dedicated professional committed to exceptional patient care and safety. Strong background in customer service, patient monitoring, and assisting individuals with diverse needs, including support with daily living activities and mobility. Proven ability to thrive in fast-paced environments, demonstrating excellent multitasking skills and meticulous attention to detail while ensuring seamless operations and high levels of customer satisfaction. Recognized for adaptability, effective communication, and a collaborative spirit that fosters positive experiences for both patients and patrons.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sever

Yard House
04.2025 - Current
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

Marche Bacchus
06.2021 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Reduced wait times and improved efficiency by promptly addressing guest concerns and requests.
  • Maintained a clean and well-organized dining area, contributing to an enjoyable dining experience for guests.
  • Demonstrated thorough knowledge of menu offerings, effectively answering questions and making recommendations to enhance the dining experience.

Skilled Facility CNA

Advance Rehab- Summerlin
01.2018 - 07.2022
  • Patient care, ADLs, ambulation, vital signs
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Skilled Facility Receptionist

Advance Rehab- Summerlin
12.2017 - 01.2018
  • Direct calls, take and deliver messages, distribute newspapers, collect menus, facilitate activities
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.

Lifeguard

Hooters Hotel & Casino Pool
04.2017 - 01.2018
  • Supervision of the safety of guest while occupying the pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Trained and managed team of lifeguards on pool safety and risk management protocols.
  • Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
  • Enhanced swimmer safety by enforcing pool rules and regulations consistently.
  • Responded to life-threatening emergencies and provided first aid and CPR.
  • Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.

Waitress

Twin Peaks
06.2015 - 03.2017
  • Seating customers, customer orders, manage money.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Multi-title

Cinemark
03.2014 - 10.2014
  • Box office attendant- processed tickets, managed money, booked tickets
  • Concession stand attendant: manage money, customer services, food preparation, inventory, cleaning of area and equipment, bath room check for cleanliness.
  • Usher; cleaning of theater after showing. Ticket taking and directions for customers.

Education

High School Diploma -

05.2015

High School Diploma -

Central Highschool
San Angelo, TX
05-2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Relationship management
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Inventory management
  • Tableside etiquette

Certification

Food Handler

Alcohol Card

Objectives

Seeking full-time employment.

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Sever

Yard House
04.2025 - Current

Server

Marche Bacchus
06.2021 - 02.2025

Skilled Facility CNA

Advance Rehab- Summerlin
01.2018 - 07.2022

Skilled Facility Receptionist

Advance Rehab- Summerlin
12.2017 - 01.2018

Lifeguard

Hooters Hotel & Casino Pool
04.2017 - 01.2018

Waitress

Twin Peaks
06.2015 - 03.2017

Multi-title

Cinemark
03.2014 - 10.2014

High School Diploma -

High School Diploma -

Central Highschool

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