Summary
Overview
Work History
Education
Skills
Timeline
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Holly Nelson

Holly Nelson

Peoria,IL

Summary

Talented teacher who is passionate about making the high school experience a positive one for all students. Works to improve school climate so that all students can learn course materials, as well as the social skills students need to thrive in all aspects of their lives. Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.

Overview

23
23
years of professional experience

Work History

Server Shift Leader

Red Lobster Restaurant
Peoria, IL
06.2019 - Current
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.

Teacher/Coach

Peoria Public Schools District 150
Peoria, IL
08.2006 - Current
  • Used a variety of teaching methods such as lectures, discussions and demonstrations.
  • Met with parents and guardians to discuss students’ progress at least once per semester.
  • Enforced both classroom and administration policies and rules at all times.
  • Established positive relationships with students, parents, colleagues and administrators.
  • Presented all class material and policies accurately and clearly for six classes each semester.
  • Head Girls Basketball Coach, assistant Volleyball, Student Council Leader
  • Graded and evaluated student assignments, papers, and course work.
  • Incorporated multiple types of teaching strategies into classroom.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Created lessons and online testing materials to facilitate remote learning.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.

Talent Acquisition Specialist

American Red Cross Blood Services
Peoria, IL
05.2010 - 06.2011
  • Sourced and screened candidates for all America Red Cross Blood Services roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
  • Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
  • Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
  • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
  • Implemented innovative recruitment strategies to increase number of high-quality job applicants.
  • Collaborated with hiring managers to determine job requirements and understand departmental needs.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.
  • Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
  • Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
  • Administered employee benefits programs and assisted with open enrollment.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.

Professional Recruiter

Manpower Temporary Services
Peoria, IL
02.2000 - 05.2010
  • Operated and maintained applicant tracking and candidate management systems.
  • Developed and implemented recruitment strategies, interviewed applicants and managed hiring process.
  • Verified applicant references and employment details.
  • Oversaw full cycle recruiting for 25 vacancies each quarter.
  • Administered federal and state tax forms and direct deposit information for new hires.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Reviewed resumes and applications to screen candidates to fill job positions.
  • Negotiated unique compensation packages to attract and close candidates.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Collaborated with HR leadership regarding candidate salary determinations.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.

Education

Master of Science - Secondary Education

Grand Canyon University
Phoenix, AZ
05.2021

Bachelor of Science - Business Administration

Midstate College
Peoria, IL
02.2003

Skills

  • Positive and encouraging
  • Kind and empathetic
  • Honest and Loyal
  • Self-motivated
  • Classroom management
  • Reading and teaching
  • Teacher Support
  • Activity Planning
  • Smartboard
  • Documentation
  • IEP compliance
  • Social development and integration
  • Behavior improvements
  • Team Building
  • Active Listening
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Attention to Detail
  • Cultural Awareness

Timeline

Server Shift Leader

Red Lobster Restaurant
06.2019 - Current

Talent Acquisition Specialist

American Red Cross Blood Services
05.2010 - 06.2011

Teacher/Coach

Peoria Public Schools District 150
08.2006 - Current

Professional Recruiter

Manpower Temporary Services
02.2000 - 05.2010

Master of Science - Secondary Education

Grand Canyon University

Bachelor of Science - Business Administration

Midstate College

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Holly Nelson