Holly Neuhoff

• Responsible for all phases of the business customer service, creating arrangements for delivery managing, managing the live inventory and excelling in customer service.

• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.

Responsible for all phases of operations, including marketing, hiring and discipline customer service to include training staff on all Aspects of operations.