Holly O'Brien
Ocala,FL
Summary
Organized and detail-oriented customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong great communication skills,
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Bank Teller
Citibank
01.2004 - 01.2008
- Maintained great customer service. Along with customers and working well with co-workers in a friendly environment.
- Confidentiality and smoothly bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Barista
Starbucks, Barista
01.2002 - 01.2004
- Welcomed all customers with great customer service with a smile and a great additude.Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americano.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Associate of Science - Nursing, Health Care
Reedley College
Reedley, CA05-2006
Skills
- Great customer service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Knowledge of all customer needs and concerns
- Effective customer communication with efficiently problem solving resiliance
- Along with a great positive additude
I have a large gap in my work experience due to becoming a stay at home mom of my three boys.
- My daily duties of a stay at home requires great multi tasking skills
- Great time management all day everyday
- Maintaining a smooth and ease to all needs in th home
- Including, all needs of my children from school Dr and Dentists appointments
- Conflict resolution
- Teaching and guiding my children
- Budgeting
- Much more
These job skills are highly transferrable into the work force in a professional setting.
Timeline
Bank Teller
Citibank
01.2004 - 01.2008
Barista
Starbucks, Barista
01.2002 - 01.2004
Associate of Science - Nursing, Health Care
Reedley College
Similar Profiles
Destiny FieldsDestiny Fields
Fraud Operations Specialist at CitibankFraud Operations Specialist at Citibank
Zachary PedenZachary Peden
Fraud Operations Specialist at CitibankFraud Operations Specialist at Citibank
Karina MerzKarina Merz
Fraud Analyst at CitibankFraud Analyst at Citibank
Nikhil BhendeNikhil Bhende
Lead Technology Business Analyst at CitibankLead Technology Business Analyst at Citibank
Yahmar ThompsonYahmar Thompson
Sales Associate at Hollister Co.Sales Associate at Hollister Co.