HOLLY O HARDY
Tulsa,OK
Summary
Driven by a steadfast commitment to excellence, integrity, and quality, consistently striving to enhance customer service and workplace outcomes. Possesses extensive experience in healthcare customer service, adept at addressing patient and family concerns while effectively managing conflicts. Strong organizational and communication skills complement effective leadership abilities, fostering a collaborative environment that supports team success. Recognized for superior goal accomplishment, consistently ranking in the top 5% of med-surg units according to Press Ganey surveys.
Overview
32
32
years of professional experience
Work History
Staff Nurse
Laureate Hospital
06.2014 - 09.2019
- Assess, plans, implements, and evaluates nursing care, utilizing the nursing process. In accordance with hospital standards and unit policies/procedures for the purpose of monitoring and evaluating patients.
Charge Nurse, Child Adolescent Unit, Residential Treatment
Saint Anthony Hospital
06.2008 - 01.2014
- Utilized the nursing process in care delivery and provide nursing leadership for patient care and personnel. Provided nursing care for fourteen children including passing medication, crisis stabilization and nursing assessment for new admissions. Collaborated with treatment team including weekly updates for treatment team.
Staff Nurse, Human Restoration Unit
Saint Anthony Hospital
06.2007 - 06.2008
- Responsible for facilitating medication groups; passing medication, and other duties as assigned to include weekend relief charge nurse responsibilities.
Principle Trainer, Epic project, Certified Pathways Facilitator/Trainer
Sisters of Mercy
09.2006 - 01.2007
- To implement advanced computer systems within the Sister of Mercy System for pharmacy and radiology.
Quality Management Coordinator, Quality Management
Mercy Health System
04.2004 - 01.2006
- Responsible for collection, analysis, and reporting performance improvement activities to medical staff and health center committees; coordinated activities of JCAHO, SMHS, and other entities regulatory; facilitated a comprehensive Quality Management Program throughout Mercy Oklahoma City sites; assisted with the coordination of activities with regulatory standards responsible for education and in-service regarding JCAHO standards, changes, and updates as well as staff professional development; assisted with new employee orientation regarding the Quality Management Program; and assisted with the management of the program to include policies and procedures, curriculum developed, budget, and record management.
Nurse Manager, Medical/Surgical Unit
Mercy Health System
08.2002 - 01.2004
- Ensured compliance with accreditation requirements for the unit; managed financial and human resources; reviewed and audited patient care standards; dealt with customer relations; and promoted staff development. Ranked with the top 5% of med/surg units in the nation.
Manager, Cardiac Rehabilitation/EKG
Mercy Health System
06.2000 - 07.2001
- Managed in and out-patient cardiac rehabilitation service; developed in and out-patient education programs; reviewed available exercise equipment and made capital purchases for outpatient monitoring equipment for the exercise program; managed budgets and staff to ensure compliance with established system policies and procedure.
Nurse Manger Palliative, Palliative Care/Resource Pool
Mercy Health System
07.2000 - 01.2001
- Assisted in the development to ensure compliance of the Palliative Care Program; developed program policies and job descriptions; collaborated with medical staff and patient care for education and instruction on service line; managed budgets and staff to ensure to ensure compliance with system policies and procedures.
Nurse Manger, Behavioral Health
Mercy Health System
02.1988 - 06.2000
- Created and developed in and out-patient behavioral health services that consisted of adult and adolescent services, Dual Diagnosis, Day Treatment Program, and Evening Outpatient Program; developed policy and procedures for compliance with JCAHO and regulatory bodies; implemented electroconvulsive and biofeedback programs for patient programs; managed human and financial resource; and developed Corporate Compliance programs for Psychiatric service. Served as a Psychiatric Home Health Nurse from December 1995 to June 2000min conjunction with Mercy at Home as an extra duty assignment.
Adjunct Faculty
Oklahoma State Technical Branch
08.1990 - 12.1990
- Supervised and evaluated nursing care of senior nursing students during clinical rotation.
Education
Master of Science -
Masters of Education Gerontolgy
Edmond, OK12-2012
Associate of Applied Science - Nursing
Ostuti
Oklahoma City, OK12-1980
Skills
- Patient education
- Patient safety
- Direct patient care
- Medication and IV administration
Timeline
Staff Nurse
Laureate Hospital
06.2014 - 09.2019
Charge Nurse, Child Adolescent Unit, Residential Treatment
Saint Anthony Hospital
06.2008 - 01.2014
Staff Nurse, Human Restoration Unit
Saint Anthony Hospital
06.2007 - 06.2008
Principle Trainer, Epic project, Certified Pathways Facilitator/Trainer
Sisters of Mercy
09.2006 - 01.2007
Quality Management Coordinator, Quality Management
Mercy Health System
04.2004 - 01.2006
Nurse Manager, Medical/Surgical Unit
Mercy Health System
08.2002 - 01.2004
Nurse Manger Palliative, Palliative Care/Resource Pool
Mercy Health System
07.2000 - 01.2001
Manager, Cardiac Rehabilitation/EKG
Mercy Health System
06.2000 - 07.2001
Adjunct Faculty
Oklahoma State Technical Branch
08.1990 - 12.1990
Nurse Manger, Behavioral Health
Mercy Health System
02.1988 - 06.2000
Master of Science -
Masters of Education Gerontolgy
Associate of Applied Science - Nursing
Ostuti