Holly Olivier
Abbeville,LA
Summary
Accomplished and energetic shift leader with a solid history of achievement. Motivated worker with strong organizational and prioritization abilities. Areas of expertise include customer service, telecommunications, and manager duties.
Overview
13
13
years of professional experience
Work History
Shift Leader
Burgersmith
06.2021 - 01.2024
- Provided ongoing training for new hires, fostering positive team atmosphere that encouraged growth and development.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Collected, arranged, and input information into database system.
- Resolved conflicts between team members in professional manner, preserving strong working relationships in process.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Grill Cook
Burgersmith
09.2022 - 01.2024
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure safe dining experience for guests.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Worked closely with front-of-house staff to address any order modifications or dietary restrictions efficiently and accurately.
- Restocked stations and supplies during slower periods between rushes.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Consistently met or exceeded performance goals by dedicating time and effort to honing skills and staying current with industry trends.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Closely followed recipes and presentation guidelines to maintain consistency across menu items.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
Fry Cook
Burgersmith
09.2022 - 01.2024
- Operated grills, fryers and ovens to cook food items.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Assisted in training new hires on proper frying techniques, safety protocols, and company policies.
- Maintained strict adherence to food safety standards, ensuring proper handling and storage of ingredients.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Reduced ticket times, resulting in increased table turnover rates during peak hours.
Make Cook
Burgersmith
09.2022 - 01.2024
- Enhanced teamwork within kitchen staff by fostering collaborative environment focused on meeting high standards of quality and efficiency.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Bartender
Burgersmith
02.2020 - 01.2024
- Perform financial activities such as opening/closing bank drawer to correct amounts & handling all cash payments
- Maintaining clean work environment
- Handling all phone calls
- Includes taking orders, reservations, and transferring or receiving messages to management
- Communicate and interact with guests of all different personalities and characters
- Stock and organize stations throughout shift with correct supplies and equipment
- Resolving complaints to ensure guests are satisfied.
General Manager
Burgersmith
09.2022 - 04.2023
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Waitress
Fezzos Seafood Steakhouse & Oyster Bar
01.2019 - 08.2019
- Greet and seat guests; present menus
- Compile and balance cash receipts at end of shifts
- Perform various financial activities such as cash handling, closing server cash outs, and file receipts
- Supervise and participate in kitchen and dining area cleaning
- Perform food preparation and serving duties, such as preparing and serving salads, preparing beverages, and serving wine and liquor
- Serve appetizers, entrees, and desert items to customers seated at bar, banquet, patio, and dining areas
- Clean bars, work areas, and tables
- Clean and polish glasses, utensils, and bar equipment
- Check identification of customers to verify age requirements for purchase of alcohol.
Waitress/Manager
Rotolos Pizzeria
11.2014 - 06.2018
- Take dining reservations
- Schedule use of facilities and catering services for events such as banquets and receptions
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Count money
- Perform cleaning duties, such as sweeping and mopping floors, taking out trash, restocking stations, and rolling silverware
- Hostess by answering phones to take reservation, to-go orders, and by greeting, seating, and thanking guests
- Prepare mixed drinks and wine for patrons
- Check patron's food orders on order slips
- Memorize orders, menus, floor plan, and specials
- Collect payments
- Check with customers to ensure meals are enjoyed and take action to correct any problems
- Enforce safety and sanitation regulations
- Deposits and scheduling.
Dog Caretaker
Sam's Kamp K9
05.2011 - 01.2013
- Answer telephones and schedule drop-of/pick-up times
- Food and freshen water according to schedules and feeding instruction
- Perform animal grooming duties such as washing, brushing, clipping, and cutting nails
- Exercise animals to maintain their physical and mental health
- Clean cages/kennels multiple times daily to maintain fresh and healthy areas.
Education
High School Diploma -
Westgate High School
New Iberia, LA05.2014
Skills
- Organization
- Ability to Work Under Pressure
- Prioritizing
- Ability to Multitask
- Communication
- Problem Solving
- Active Listening
- Customer and Personal Service
- Food Production
- Time Management
- Mathematical Skills
References
- Walker Dickens (Burgersmith General Manager) +1 (337) 781-8413
- Destiny Bourgeois (Rotolos & Burgersmith Co-worker) +1 (985) 859-9467
- John Reynolds (Burgersmith District Manager) +1 (337) 581-5453
- Daniel Sibley (Burgersmith Regional Manager) +1 (225) 603-6130
Timeline
Grill Cook
Burgersmith
09.2022 - 01.2024
Fry Cook
Burgersmith
09.2022 - 01.2024
Make Cook
Burgersmith
09.2022 - 01.2024
General Manager
Burgersmith
09.2022 - 04.2023
Shift Leader
Burgersmith
06.2021 - 01.2024
Bartender
Burgersmith
02.2020 - 01.2024
Waitress
Fezzos Seafood Steakhouse & Oyster Bar
01.2019 - 08.2019
Waitress/Manager
Rotolos Pizzeria
11.2014 - 06.2018
Dog Caretaker
Sam's Kamp K9
05.2011 - 01.2013
High School Diploma -
Westgate High School
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