Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Pack

Slidell,United States

Summary

Accomplished Office Manager and Insurance Agent with a proven track record at Michael Hingle & Associates, LLC, excelling in customer service and office administration. Expert in handling sensitive information and maintaining accurate financial records, I significantly enhanced client satisfaction and streamlined office operations. Skilled in organizational tasks and fostering strong client relationships, my approach has always prioritized efficiency and confidentiality.

Overview

28
28
years of professional experience

Work History

Reception/Accounts Payable

Kuchler Polk Weiner
01.2025 - 05.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Office Manager - Michael HIngle III 985-960-0475

Michael Hingle & Associates, LLC
03.2012 - 10.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Insurance Agent

Allstate Insurance Company - Ralph Serpas
03.1997 - 08.2011
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Education

No Degree - General Studies

Delgado Community College
03.1994

High School Diploma -

Northshore High School
05.1989

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Data Entry
  • Billing
  • Payroll Processing
  • Clerical Support
  • Friendly, positive attitude
  • Time management
  • Flexible and adaptable
  • Dependable and responsible

Timeline

Reception/Accounts Payable

Kuchler Polk Weiner
01.2025 - 05.2025

Office Manager - Michael HIngle III 985-960-0475

Michael Hingle & Associates, LLC
03.2012 - 10.2024

Insurance Agent

Allstate Insurance Company - Ralph Serpas
03.1997 - 08.2011

High School Diploma -

Northshore High School

No Degree - General Studies

Delgado Community College

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