Holly Page
Coos Bay,OR
Summary
Adept at optimizing workflows and enhancing team collaboration, I significantly increased pharmacy productivity at Safeway. My expertise in medication dispensing and commitment to patient confidentiality align with critical employer needs. Demonstrated problem-solving skills ensure high customer satisfaction and adherence to safety standards, showcasing a results-driven approach to healthcare and customer service excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Safeway
08.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Customer Service Representative
Fred Meyer
09.2014 - 09.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Operator
City of Brookings
11.2009 - 12.2010
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Laboratory Analyst
City of Crescent City
07.2006 - 11.2009
- Conducted routine maintenance on laboratory equipment, ensuring optimal performance and minimizing downtime.
- Contributed to the development of standard operating procedures, enhancing reproducibility and consistency across experiments.
- Enhanced data accuracy through meticulous documentation of analytical procedures and results.
- Ensured proper handling of hazardous materials according to established guidelines for safe disposal or storage.
- Assisted in the training and mentoring of junior analysts, fostering a positive work environment and promoting professional growth.
- Prepared samples and assisted laboratory personnel in performing qualitative and quantitative analysis using analytical instruments, techniques and methods.
- Maintained detailed records of all laboratory activities within a centralized database, promoting transparency and collaboration among team members.
- Managed inventory of chemicals and supplies, maintaining an organized workspace that facilitated efficient workflows.
Education
No Degree - Health Science
Riverside Community College
RiversideSkills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Medication Dispensing
- Patient confidentiality
Certification
- First Aid/CPR/AED Instructor Certification – Red Cross.
- Registered Pharmacy Technician - State Boards of Pharmacy.
Timeline
Pharmacy Technician
Safeway
08.2023 - Current
Customer Service Representative
Fred Meyer
09.2014 - 09.2015
Operator
City of Brookings
11.2009 - 12.2010
Laboratory Analyst
City of Crescent City
07.2006 - 11.2009
No Degree - Health Science
Riverside Community College
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