HOLLY PAPPACONSTANTINE
North Miami,FL
Summary
Engaging and energized self-starter offering a unique blend of cross-functional skills, with over 15 years of exceptional Customer Service and Administrative experience.
PERSONAL ATTRIBUTES: Professional, Trustworthy, Approachable, Enthusiastic, Problem Solver, Highly Discreet, Cultural Awareness, Perceptive, Dynamic, Adaptable, Sense of Humor.
Overview
33
33
years of professional experience
Work History
Administrative Assistant III
Barry University
11.2018 - 06.2023
- Competent administrative support to Associate Dean/30+ Faculty in School of Education conductive to the Bachelor’s, Master’s, and Doctoral Programs.
- Accurate tracking and input of Florida Department of Education test score results to ensure University accreditation requirements are met.
- Overseer of Dean’s list and academic probation student notifications.
- Generated important reporting metrics used for Online Student Program analysis and budgeting.
- Designed and managed all administrative processes for the School of Education’s Online Master’s programs. Full-service student liaison encompassing student advising, student registration, nicknamed the “fixer” which involved listening, compromising and working towards resolution while demonstrating the highest standards of service for the ultimate student experience.
Executive Assistant Executive Assistant
Bacardi USA
01.2016 - 07.2018
- Proficient administrative support and "air traffic controller" to the SVP, Brand Teams and Brand Partners for the flagship Bacardi Rums Brand and the D'USSE Brands. Successfully orchestrate and execute the daily details required to ensure the Department runs smoothly.
- The exciting world of Spirits includes enthusiastically and professionally representing and supporting the Bacardi Rums and D'USSE Marketing Teams of more than 30+: Arrange domestic/international travel. Organize logistics of frequent and shifting domestic/global meetings and travel.
- Process Concur expenses (for 40% of the Team), Open Supplier Purchase Orders. Process Supplier invoices within compliance, Assist with management of Department budget, Coordinate logistics for Brand Activations domestically and globally, Arrange delivery of POS Materials for all Activations (arranged/ordered 500+ POS orders in FY18).
- Central point of contact for Bacardi's prominent Brand Ambassadors.
- Received, filtered and responded to Consumer Inquiries from Bacardi website in compliance with U.S. Alcohol regulations.
Administrative Assistant
Johnson & Wales University
08.2012 - 06.2014
- Managed Center for Academic Support including: overseeing and scheduling of 6 Professional Tutors/6 Student Tutors. Screened calls, e-mails, testing proctor, coordination of all Center events. Responded to all phone calls, e-mails and student inquires with time sensitivity. Greeted and directed students, visitors coming in to the Center. Coordinated, managed schedules and travel for Center’s Advisors/Director. Processed/ submitted department expense reports. Prepared: reports, spreadsheets, files.
Visitor Program Coordinator/Reception
Johnson & Wales University
06.2014 - 12.2015
- Personable & professional “face” of North Miami Campus-Admissions. Coordinated daily Campus visits with prospective students & families. Anticipated guest needs to ensure a positive Campus visit experience, exhibiting warm & welcoming hospitality. Provided weekly, monthly detailed tour results/reports for the North Miami Campus. Supervisor to 12 Students Assistants including: timesheets, schedules, daily assignments, training, performance reviews. Admissions liaison for University questions: phone or face-to-face. Management of specialized daily tour details with all Departments, from start to finish: coordinating with Staff, Faculty, Coaches, ensuring an optimal visit experience for guests within daily tour time constraints.
Personal/Executive Assistant
Trump International Hotel
03.2011 - 03.2012
- Managed busy Real Estate Office within the Trump Organization/Personal Assistant to Broker. Coordinated: meetings, travel and accommodations, conference calls (Domestic/International), office and charity events: researched, implemented efficient and cost saving methods. Prepared: presentations, sales reports, spreadsheets, files with consistency: streamlining office processes. Planned and coordinated: PR initiatives, charity events, holiday parties, etc
Senior Compensation Specialist
Unum Group
04.2001 - 03.2011
- Administration of complex Field Compensation Plans. Successful execution of all Policies & Procedures, Production Guidelines. Processed accurate, timely Bonus payments to Field. Monitored, analyzed, reported Sales and Compensation trends. Maintained accurate files for all Scorecard, Sales Reporting discrepancies per Audit, SOX rules. Conducted Sales Rep Compensation and Sales Reporting education sessions with Field Personnel via: in-person Field Office visits, conference calls, WebEx, one-on-one. Responded to Field Office Personnel with timely, consistent follow-up skills building solid relationships.
- Created, published Compensation Unit Corporate Communications. Reported Corporate Sales results for assigned Regions. Compensation Unit SME and Sales School Trainer/Presenter. Spearheaded standardization of Field Compensation Unit processes to ensure department consistency: designed, implemented and maintained Compensation Unit Sharepoint site. Proactively followed-up with Field Offices below Projections to discuss trends.
Awards & Recognition Coordinator
Unum Group
06.2008 - 03.2011
- Dual role with Sr. Compensation Specialist position. Administered annual Contest and Conference Programs. SME for Contest & Award Programs. Accurately maintained Conference standings database. Downloaded, formatted, proofed and published Monthly Sales Rep, Office of the Year and Regional Contest Standings. Approved, edited, published final Standing materials to Marketing for printed brochures, E-comm posts, FOX Sharepoint communication site. Provided ad-hoc Award and Contest reports, analysis driving business decisions. Partnered with Marketing Department in selecting Conference amenities, activities, awards and trophies. Designed annual Sales Conference Yearbook. Authored Conference Program script content. Managed Preference Point Program, budget: deposit credits, resolve user issues, reconciled monthly invoices, forward taxable income to payroll.
Executive Assistant to CFO
Hannaford Brothers
09.1998 - 11.1999
- Contacted Board, Committee Members for all critical meetings, social events. Assisted in preparation and distribution of Board & Committee packets. Screened and directed incoming calls to the President/CEO & CFO. Arranged travel schedules, reservations, maintaining calendars, coordinating and assembling back ground materials for Senior Level meetings.
- Advertising Department: schedule weekly ROP’s/advertising space with Newspaper suppliers from Maine to South Carolina. Communicate weekly advertisement adjustments/misprints to 150+ Hannaford Stores – Assisted with Ad Campaigns and Presentations.
Administrative Assistant to Vice President
LL Bean
02.1990 - 03.1998
- Managed schedule for busy VP of Product Development/Men's & Women's apparel . Arranged all logistics for travel for VP and 8 Product Managers. Product Assistant to the 4 Product Managers.
- Reconciled monthly budget. Prepared, proofed annual Business Plans. Oversaw execution of lab tests. Coordinated Fit Model sessions. Ordered competitor samples for Product Research. Partnered with Catalog/Creative Department to select products for photo shoots. Reviewed/edited Catalog copy. Participated in Product Research & Testing programs Managed, maintained Vendor Price Quotes. Prepared Vendor presentations.
Education
Bachelor of Arts - Business Administration
Barry University
Miami, FL09.2023
Skills
- Microsoft office: Word, Excel, PowerPoint (expert level), Microsoft Outlook
- SAP/Mainframe
- Salesforce
- Workday
- Sharepoint Administrator
- Web/Social Media
Additional Information
2010 Marketing Excellence Award Recipient - Unum Group
Great Ideas Team Leader - Unum Group
Key Speaker: Administrative Professionals Executive Leadership Forum in Miami, 2017
Timeline
Administrative Assistant III
Barry University
11.2018 - 06.2023
Executive Assistant Executive Assistant
Bacardi USA
01.2016 - 07.2018
Visitor Program Coordinator/Reception
Johnson & Wales University
06.2014 - 12.2015
Administrative Assistant
Johnson & Wales University
08.2012 - 06.2014
Personal/Executive Assistant
Trump International Hotel
03.2011 - 03.2012
Awards & Recognition Coordinator
Unum Group
06.2008 - 03.2011
Senior Compensation Specialist
Unum Group
04.2001 - 03.2011
Executive Assistant to CFO
Hannaford Brothers
09.1998 - 11.1999
Administrative Assistant to Vice President
LL Bean
02.1990 - 03.1998
Bachelor of Arts - Business Administration
Barry University
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