Holly Parker
Leesburg,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Crisis Intervention Counselor
Coastal Plains Resa
Moultrie, GA
06.2020 - 06.2023
- Documented client progress, interventions, and outcomes throughout treatment process.
- Assisted clients with developing coping skills to manage stress and anxiety levels.
- Implemented de-escalation strategies during confrontational interactions with clients.
- Educated individuals on the effects of their behaviors and actions in a crisis situation.
- Logged behavior and kept documents up to date
Receptionist
State Farm
Moultrie, GA
11.2013 - 01.2019
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Customer Service Representative
Alltel Communications
Moultrie, GA
08.2008 - 10.2013
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Colquitt County High School
Norman Park, GA05-2007
Some College (No Degree) - Early Childhood Special Education
Grand Canyon University
Phoenix, AZSkills
- Payments posting
- Verbal Communication
- Confidentiality
- Customer Service
- Reliability
- Records Management
- Client Interviews
Affiliations
- Involved in community work. I volunteer at the humane society multiple times a year. I donate to the food bank and homeless shelter monthly.
Accomplishments
- Employee of the month multiple times at Costa Plains Resa.
- Received award for exceptional customer service at Alltel.
Timeline
Crisis Intervention Counselor
Coastal Plains Resa
06.2020 - 06.2023
Receptionist
State Farm
11.2013 - 01.2019
Customer Service Representative
Alltel Communications
08.2008 - 10.2013
High School Diploma -
Colquitt County High School
Some College (No Degree) - Early Childhood Special Education
Grand Canyon University
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