- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
- Passionate about balancing physical health with mental and emotional wellness
- Committed to improving personal fitness through regular participation in Yoga and meditation!
- Regularly practice mindfulness and meditation for overall wellness
- Yoga
- Swimming
- Photography
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Volunteering
- Camping
- Hiking
- Backpacking
- Volunteer Travel
- Train Travel
- Road Trips
Holly Parks
Woodbine,MD
Summary
Compassionate Home Health Aide with extensive experience at Dalia Shiber, skilled in patient care and emotional support. Proven ability to enhance client well-being through personalized care plans and effective communication. Adept at crisis intervention and maintaining HIPAA compliance, ensuring a safe and supportive environment for clients.
Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.
Diligent with strong foundation in providing compassionate and personalized care to clients. Proven track record of supporting daily living activities, ensuring safety, and promoting well-being. Demonstrated ability to build rapport with patients and effectively manage varying care needs.
Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Home Health Aide
Family Member (Deceased)
02.2020 - 03.2023
- Assisted with daily living activities to enhance patient comfort and independence.
- Provided companionship and emotional support to improve overall well-being.
- Administered medications according to prescribed schedules, ensuring adherence to health plans.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Maintained cleanliness and safety of living environments to promote hygienic standards.
- Collaborated with family members to create personalized care plans tailored to individual needs.
- Implemented feedback mechanisms that enhanced communication between patients, families, and healthcare providers.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Assisted with end-of-life care.
- Developed and implemented care plans for clients.
- Constructed cognitively stimulating activities.
Sales Associate Salad Bar
Giant Food Stores
08.2016 - 08.2018
- Delivered exceptional customer service to enhance shopping experience and drive repeat business.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Trained new sales associates on store policies, procedures, and customer engagement techniques.
- Collaborated with team members to execute promotional displays, increasing product visibility and sales performance.
- Utilized point-of-sale systems for accurate transactions and efficient checkout processes.
- Analyzed customer feedback to improve service delivery and address concerns promptly.
- Mentored junior associates, fostering a collaborative environment that enhanced team productivity and morale.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
Dishwasher
Abners Crabhouse
06.2016 - 08.2018
- Operated industrial dishwashing equipment to ensure cleanliness and sanitation standards.
- Collaborated with kitchen staff to maintain efficient dish service during peak hours.
- Managed inventory of cleaning supplies and reported shortages to supervisors promptly.
- Trained new team members on proper dishwashing techniques and safety protocols.
- Implemented process improvements that reduced turnaround time for clean dishes.
- Assisted in maintaining a clean and organized kitchen environment by following safety guidelines.
- Oversaw daily cleaning schedules, ensuring all tasks were completed efficiently and effectively.
- Maintained high-performance standards through attention to detail in dishwashing operations.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from the dining room to the dishwashing station without incident.
- Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on the machine when necessary.
- Assisted in food storage organization, labeling and dating food items for easy retrieval and rotation.
- Minimized water usage and environmental impact with effective washing techniques, aligning with sustainability goals.
- Contributed to team effort, assisting with food prep tasks during off-peak hours to support kitchen staff.
- Increased kitchen efficiency, organizing clean dishes and utensils in accessible manner for culinary staff.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Washed dishes and assisted in bussing tables.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Monitored dishwashing machines for proper functioning.
- Increased machine efficiency by scraping and pre-washing dishes.
Home Health Aide
Dalia Shiber
05.2010 - 01.2015
- Trained new aides on best practices in patient care and safety protocols for improved service delivery.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Developed individual care plans for clients based on specific needs.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Scheduled and coordinated medical appointments.
- Improved patients' comfort with massage and application of topical treatments.
- Assisted with daily living activities to enhance patient comfort and independence.
- Provided companionship and emotional support to improve overall well-being.
- Maintained cleanliness and safety of living environments to promote hygienic standards.
- Collaborated with family members to create personalized care plans tailored to individual needs.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Provided direct personal care and administrative services to clients.
Waitress
Bob Evans Restaurant
02.2011 - 09.2012
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in training new staff on menu offerings and service protocols.
- Managed multiple tables efficiently, prioritizing guest needs and requests.
- Collaborated with kitchen staff to expedite food preparation and delivery processes.
- Handled cash and credit transactions accurately, maintaining balanced registers at end of shifts.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Implemented suggestions for improving workflow efficiency during peak hours.
- Mentored junior team members, fostering a collaborative work environment and knowledge sharing.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
No Degree - Human Services
College Of Sothern Maryland
Prince Frederick, MD06-2030
High School Diploma -
Northern High Shool
Owings06-2008
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Housekeeping
- Light housekeeping
- Behavioral support
- Interpersonal communication
- Behavioral management
- Behavior redirection
- Physical therapy support
- Ambulation assistance
- Progress documentation
- Patient education
- Emotional support
- Bedside care
- Crisis intervention
- Compassionate client care
- Dementia support
- Toileting assistance
- Family caregiver education
- Elder care
- Basic housekeeping
- Personal care aide
- Emotional support and companionship
- Home health aide (HHA)
- Dementia care
- HIPAA compliance
Interests
Timeline
Home Health Aide
Family Member (Deceased)
02.2020 - 03.2023
Sales Associate Salad Bar
Giant Food Stores
08.2016 - 08.2018
Dishwasher
Abners Crabhouse
06.2016 - 08.2018
Waitress
Bob Evans Restaurant
02.2011 - 09.2012
Home Health Aide
Dalia Shiber
05.2010 - 01.2015
No Degree - Human Services
College Of Sothern Maryland
High School Diploma -
Northern High Shool