Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Holly Patrick

Clinton,MS

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Long-Term Substitute Teacher/Cheer Coach

Hillcrest Christian School
09.2021 - 04.2023
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Provided instruction for students in core subject areas.
  • Collaborated with colleagues to develop innovative approaches to teaching.
  • Monitored student progress and provided feedback to students, parents and school administrators.

Patient Accounts Biller/Collector

Baptist Medical Center
04.2015 - 03.2016
  • Data entry
  • Called insurance companies daily for claim/payment status
  • Made calls to patients as needed
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Clerical

MEA Medical Clinic
12.2013 - 03.2015
  • Check patients in/out
  • Collected/posted payments
  • Bank deposits
  • Posting CPT codes
  • Interacted with customers by phone, email, or in-person to provide information.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Composed sensitive, confidential reports and documentation.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Sales Associate/Cashier

DSW Shoes
06.2012 - 12.2013
  • Ensured excellent customer service
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Operated POS terminals and cash drawer balancing.
  • Assisted customers by answering questions and fulfilling requests.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Child Caregiver

Wee Care Day Care and Kindergarten
08.2011 - 10.2012
  • Responsible for the care and entertainment of the 6-12 month old children
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Developed age-appropriate activities and crafts to engage children.
  • Logged information regarding naps, feedings and any medications administered.
  • Read stories, sang songs and facilitated creative play.
  • Responded to inquiries from parents and guardians.

Assistant

Pro Resources
12.2011 - 09.2012


  • Spoke with multiple employers daily
  • Performed data entry
  • Ensured cleanliness of office
  • Ensured excellent customer service to clients.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Completed daily logs for management review.

Cashier

Corner Bakery Café
06.2010 - 09.2011


  • Responsible for taking food orders
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Ensured clean and sanitized work area.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Used POS system to enter orders, process payments and issue receipts.

W by Azwell
10.2009 - 06.2010
  • Responsible for assisting customers with clothing options
  • Ensured clean and organized store
  • Provided excellent customer service.

Education

Associate of Arts -

Hinds Community College
Raymond, MS
05.2023

Skills

  • Good phone etiquette
  • Excellent typing skills (80 WPM)
  • Excellent customer service skills
  • Organizational Abilities
  • Office Machine Operation
  • Clerical Experience
  • Data Entry
  • Office Reception
  • Billing and Invoicing
  • Microsoft Office

Certification

  • CPR/First Aid
  • Emergency Medical Technician

Timeline

Long-Term Substitute Teacher/Cheer Coach

Hillcrest Christian School
09.2021 - 04.2023

Patient Accounts Biller/Collector

Baptist Medical Center
04.2015 - 03.2016

Clerical

MEA Medical Clinic
12.2013 - 03.2015

Sales Associate/Cashier

DSW Shoes
06.2012 - 12.2013

Assistant

Pro Resources
12.2011 - 09.2012

Child Caregiver

Wee Care Day Care and Kindergarten
08.2011 - 10.2012

Cashier

Corner Bakery Café
06.2010 - 09.2011

W by Azwell
10.2009 - 06.2010

Associate of Arts -

Hinds Community College

Similar Profiles

CREATE PROFILE
Holly Patrick