Holly Perez
Owensboro,KY
Summary
Dynamic team player with a proven track record at Big Dipper, excelling in customer service and complaint resolution. Recognized for enhancing team performance through effective training and mentoring. Demonstrated strong attention to detail and leadership qualities, consistently achieving high customer satisfaction and maintaining a safe, organized workspace.
Overview
4
4
years of professional experience
Work History
Team Member
Big Dipper
03.2021 - Current
- Assisted team in daily operations and maintained a clean, organized workspace.
- Learned to operate essential tools and equipment to support workflow efficiency.
- Collaborated with colleagues to enhance teamwork and improve service delivery.
- Followed safety protocols to ensure a secure working environment for all staff.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Adapted quickly to changing tasks and responsibilities as required by management.
- Participated in training sessions to develop skills and knowledge related to job functions.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Education
No Degree - Elementary Education
Owensboro Community And Technical College
Owensboro, KYNo Degree - Elementary Education
University of The Cumberlands
Williamsburg, KYSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Computer skills
- Heavy lifting
- Organizing work stations
- Goal setting and achievement
- Product knowledge
- Training and mentoring
- Complaint resolution
- Relationship building
- Team building
- Facility cleaning
Timeline
Team Member
Big Dipper
03.2021 - Current
No Degree - Elementary Education
Owensboro Community And Technical College
No Degree - Elementary Education
University of The Cumberlands
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