Summary
Overview
Work History
Education
Skills
Timeline
Generic

HOLLY PERRY

Gray Court,USA

Summary

Customer Service Experience Working From Home Authorized to work in the US for any employer Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skilled Customer Service Agent with a background in managing customer inquiries, resolving complaints and promoting company products. Abilities include strong communication skills, problem-solving capabilities, and high-level multitasking. Demonstrated success in improving customer satisfaction ratings and streamlining processes for efficiency.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience

Work History

Remote Customer Service Agent/Independent Contractor

Working Solutions
03.2023 - Current
  • My position as a Insurance Verification Representative
  • Assisted customers with questions
  • Assisted customers with a warm and professional attitude
  • Helped customers connect with insurance companies
  • Verified the callers' information to match them with the adequate insurance provider
  • Transferred customers to a Licensed Agent
  • Provided customer support through phone

Virtual Customer Service Representative

LiveOps Nation
06.2019 - Current
  • My position is a Independent Agent as a Sales and Customer Service Advocate for Victoria's Secret
  • Assisted customers with a warm and professional attitude
  • Assisted customers with questions
  • Interacted with customers through live chat
  • Handled emails, inbound calls, and outbound calls
  • Managed customer accounts
  • Assisted with technical support duties
  • Handled billing issues and order inquiries

Cashier/Customer Service Representative

Walmart Supercenter
Laurens, South Carolina
05.2008 - 10.2012
  • Welcomed customers, offering assistance to help find store items.
  • Answered customer inquiries regarding store policies and procedures.
  • Answered customers' questions and provided information on store procedures or policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Stocked shelves, racks and tables with new or transferred merchandise.
  • Placed special orders or called other stores to find desired items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers to determine wants or needs.
  • Attended regular staff meetings to discuss performance goals and objectives.
  • Managed customer orders smoothly, processed payments and helped with bulky or heavy loads.
  • Recommended, selected and located merchandise based on customer desires.
  • Answered customer inquiries regarding prices, availability, and product features.
  • Assisted customers with transporting larger purchases to vehicles to promote helpful customer service.
  • Operated cash register to process customer payments.
  • Helped customers select optimal plants, tools and accessory purchases for specific needs.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Greeted customers and provided assistance with product selection.
  • Bagged or packaged purchases and wrapped gifts.
  • Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
  • Greeted customers warmly upon answering incoming calls while maintaining professionalism at all times.
  • Provided customer service by answering incoming calls and responding to inquiries.
  • Provided support during peak times by answering incoming calls from customers.
  • Answering incoming calls in a professional manner and redirecting them to the appropriate staff member.
  • Greeted visitors, answered incoming calls and responded to inquiries in a professional manner.

Education

High school diploma -

Clinton High School
Clinton, SC
05.2002

Skills

  • Crew Member
  • Remote Call center Experience
  • Customer Service Experience
  • Sales
  • Customer support
  • Technical troubleshooting
  • Payment processing
  • Live chat support
  • Communication skills
  • Problem solving
  • Time management
  • Attention to detail
  • Active listening
  • Data entry
  • Customer service
  • Inbound customer service
  • Adaptability and flexibility
  • Empathetic and genuine
  • Customer focus
  • Service-oriented self-starter
  • Outstanding communication skills
  • Decision-making
  • Call center experience
  • Order placement

Timeline

Remote Customer Service Agent/Independent Contractor

Working Solutions
03.2023 - Current

Virtual Customer Service Representative

LiveOps Nation
06.2019 - Current

Cashier/Customer Service Representative

Walmart Supercenter
05.2008 - 10.2012

High school diploma -

Clinton High School
HOLLY PERRY