Holly Prothro
Pflugerville,TX
Summary
Seasoned HR professional with 20+ years of demonstrated expertise across diverse HR disciplines. Adept at handling complex employee matters, including in-depth workplace investigations, coaching, implementing tailored business solutions, and mitigating risks to foster safe, inclusive, and high-performing environments. Proficient in leveraging data-driven insights to address challenges, spearhead change initiatives, and drive continuous organizational improvement. Accomplished in conceptualizing and executing large-scale programs, such as global workplace accommodations strategies and agile responses to critical incidents within Workforce Protection, Crisis Management, and Site Safety frameworks.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director, Employee Relations
Visa, Inc.
05.2023 - Current
- Led and collaborated on internal investigations into workplace behavior, cultural dynamics, and safety concerns, ensuring strict adherence to company policies and ethical standards.
- Designed and implemented comprehensive investigative strategies, conducting interviews, gathering evidence-based findings, and delivering executive summaries with actionable recommendations to ensure ethical and consistent outcomes.
- Provided expert consultation, mediation, and strategic solutions on employee behavior, interpersonal dynamics, and performance management, fostering a high-performing and cohesive work environment.
- Demonstrated strong problem-solving and ambiguity navigation skills by cultivating cross-functional partnerships, achieving effective resolutions through collaborative methods.
- Specialized in managing employee work-life safety and crisis events requiring prompt action, delivering strategic guidance, customized resources, and impactful cross-functional solutions.
- Leveraged professional networks to expand a regional workplace accommodations program into a global initiative, streamlining processes for enhanced efficiency, employee experience, and regulatory compliance.
- Designed and delivered engaging presentations and information sessions on Employee Relations topics, effectively connecting with diverse audiences, including employees, People Business Partners, peer and stakeholder groups and leadership teams.
- Skilled in utilizing Excel for data analysis and trend identification, with expertise in leveraging case management tools such as Ethics Point and ServiceNow to support efficient operations and decision-making.
- Passionate about driving operational improvements, eliminating redundancies, and utilizing data and technology to gain actionable insights and increase efficiency.
Sr. Manager, Employee Relations
Visa, Inc.
03.2021 - 05.2023
Manager, Employee Relations
Visa, Inc.
10.2020 - 03.2021
Human Resources Manager / Business Partner
Ryder Integrated Logistics
10.2009 - 03.2018
- Conducted workplace investigations into complex conflict and compliance matters across multiple sites, ensuring adherence to company policies and legal standards.
- Led workforce stability initiatives, achieving notable improvements in recruiting, onboarding, retention, cultural integration, and employee training.
- Designed and implemented customized training programs, driving measurable advancements in workplace culture, employee retention, safety metrics, and quality performance.
- Streamlined and enhanced processes using LEAN methodologies and Continuous Improvement strategies to optimize operational efficiency.
- Executed a pilot program to support strategic recruiting efforts, successfully filling high-profile talent positions critical to organizational goals.
- Directed a human resources team of 80+ through a comprehensive change management process, overseeing HMS system implementation and delivering tailored training and support programs.
- Managed HR functions for a startup account, leading workforce transition initiatives and consistently surpassing project milestones and objectives.
- Developed and launched an employee recognition program, improving engagement through special events, incentive programs, employee surveys, and actionable feedback initiatives.
- Spearheaded orientation and onboarding programs, designing tailored on-the-job training to strengthen employee knowledge, skills, and role readiness.
- Ensured compliance with local, state, and federal laws, maintaining alignment with organizational policies and standards.
Office Supervisor
Ryder Systems, Inc.
07.2004 - 10.2004
Education
Bachelor of Arts - Business Administration (Management Specialization)
Saint Leo University
Saint Leo, Florida01.2013
Skills
- Strong Communication Skills
- Investigation Techniques
- Case Management Expertise
- Critical Thinking and Problem Solving Skills
- Conflict Resolution and Facilitated Mediation
- Performance Improvement Strategies
- People Risk Mitigation Strategies
- Stakeholder Collaboration
- Strategic Program Coordination
- Performance Improvement Strategies
- Consultation and Coaching Expertise
- Continuous Improvement
- Audience-Focused Presentations
Certification
SHRM SCP, 2019 - 2022
Affiliations
Society for Human Resource Management (SHRM)
Timeline
Director, Employee Relations
Visa, Inc.
05.2023 - Current
Sr. Manager, Employee Relations
Visa, Inc.
03.2021 - 05.2023
Manager, Employee Relations
Visa, Inc.
10.2020 - 03.2021
Human Resources Manager / Business Partner
Ryder Integrated Logistics
10.2009 - 03.2018
Office Supervisor
Ryder Systems, Inc.
07.2004 - 10.2004
Bachelor of Arts - Business Administration (Management Specialization)
Saint Leo University
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