Holly Quasney

• Responsible for sales of various home improvements including basement waterproofing, foundation repairs, deck construction, etc
• Responsible for building renovation, permitting, inspections, staffing, personnel, and payroll
• Managed multiple home improvement projects simultaneously.
• Hired employees and contracted sub-contractors
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Negotiated pricing, length of job and materials needed
• Increased sales revenue by developing and implementing effective sales strategies.
• Supervised job progress and crews from start to finish
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Created bilingual manual of SOPs for Spanish speaking employees
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed budget implementations, employee evaluations, and contract details.
• Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
• Developed innovative design concepts for improved brand recognition and customer engagement.
• Led team of designers in rapid prototyping of new app features, enhancing user engagement.
• Analyzed market trends to advise on design directions that align with user expectations.
• Collaborated with product managers to align design strategies with business goals, significantly increasing market reach.

Obtained Maryland HMIC license. Also acquired my Maryland sales license that allows you to sell products and home improvements in this state.

Not only did I sell the project to the home owner but I also Managed each project from start to finish.

1. Met with Client on site.

2. Provided a quote in the application called Jobber which allows you to create a quote, production management, order all materials before a job is promised to commence. The program also allows you to bill and follow up with the client for the duration of the Program.

3. I also introduced my staff to include Sales, subcontractors, and accounting to follow the status of a program called Monday. I spent a week-end and personalized the app to custom fit out type of work. Everyone could see real time updates on the everchanging screen located in my office or each Foreman/sub-contractor had an I-Pad to use in the field to allow constant communication and no duplication of effort.

• Mentored junior staff members, providing guidance on best practices and professional development opportunities.
• Streamlined production processes for enhanced efficiency and reduced operational costs.
• Collaborated with marketing department to create promotional campaigns that increased product visibility and drove sales growth. Designed and introduced the first 5"X7" business card. Huge hit with the older clientele, also got a lot of positive feedback for thinking outside of the box.
• Collaborated with marketing department to create promotional campaigns that increased product visibility and drove sales growth.
• Led cross-functional teams to deliver projects on time and within budget, ensuring customer satisfaction.
• Expanded product offerings through extensive research, development, and collaboration with industry experts.

In my first 4 months, I helped to establish a location (rented a house from Tony Toskov) located on prime real estate next two Twains Restaurant and Bar. Maximum traffic on that road and it allowed up to service all the surrounding areas.

• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Prepared sales presentations for clients showing success and credibility of products. (established relationships with all vendors, I.e., Trex composite decking, Fencing vendors, flooring vendors, Paint reps. I was constantly completing cost analysis to keep competitive and cost effective.
• Was able to hire an in-house engineer and architect to teach me Auto Cad and Cad-2. processed all Permits and plans to the County and/or state for approval.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives. Created a Loyalty program and provided incentives for early pay-offs.

Grew the business plan from a dime a dozen Home improvement company to include, additions, junk removal service, Lawn care, landscaping and hardscapes to include electrical down lighting and so much more!

• Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
• Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
• Trained team members on new software tools, improving overall productivity and efficiency.
• Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
• Managed cross-functional teams, resulting in successful completion of program objectives.
• Reviewed program implementation plans to assess risk and feasibility.
• Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
• Implemented quality assurance measures, leading to a significant reduction in errors and rework.
• Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
• Collaborated with stakeholders to define clear program goals and establish performance metrics.
• Led change management initiatives to ensure smooth transitions during periods of organizational growth or restructuring.
• Established strong relationships with vendors and suppliers, negotiating favorable contracts that supported program needs while minimizing costs.
• Helped solve diverse program problems with in-depth analysis.
• Increased stakeholder satisfaction by delivering timely and accurate reports on program progress.
• Optimized resource allocation through careful analysis of program requirements and constraints.
• Coordinated closely with finance teams to manage budgets effectively throughout the lifecycle of each project or initiative.
• Developed and maintained comprehensive project documentation, ensuring all team members had access to necessary information for project success.
• Coordinated with external partners to expand program reach and impact, building beneficial relationships that supported program goals.
• Conducted thorough market research to inform strategic planning, laying groundwork for impactful program adjustments.
• Spearheaded development of new tracking system, significantly improving accuracy and reliability of program data.
• Optimized budget allocation for projects, reducing unnecessary expenses and directing funds toward high-impact areas.
• Conducted comprehensive risk assessments for projects, mitigating potential issues before they impacted program timelines or outcomes.
• Evaluated program performance, identifying areas for improvement and implementing changes to increase effectiveness.
• Enhanced team collaboration by implementing new project management software, facilitating easier communication and project tracking.
• Negotiated with vendors to secure cost-effective services and materials, contributing to budget efficiency.
• Led cross-functional teams in execution of program initiatives, ensuring projects were completed on time and within budget.
• Streamlined stakeholder reporting mechanisms, making it easier to assess program impact and make informed decisions.
• Streamlined data analysis processes, significantly reducing time spent on monthly reports.
• Produced detailed and relevant reports for use in making business decisions.
• Gathered, documented, and modeled data to assess business trends.
• Evaluated current processes to develop improvement plans.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.
• Leveraged on-site observation and personal interviews to identify team and individual strengths.
• Responsible for 6060+ enlisted sailors and service members and 4,300+ midshipmen
• Hosted approximately 2. million visitors each year to the US Naval Academy
• Organized and planned approximately 21,000 events per month
• Coordinated personnel resources for events held at the US Naval Academy stadium and institutional facilities including fire, police, EMS, traffic control, and Academy staff
• Hosted former Presidents, World Dignitaries, and other VIPs for Academy visits
• Conducted hiring board panels and disciplinary hearings
• Conducted drug and alcohol awareness testing on every employee driving a government vehicle, including government fire, police and child care workers.

August 2011 and revised in 2015, I provided a systematic approach for evaluating compliance and administrative of the Drug Free workplace in DON. My goal was to eliminate the use of illegal drugs by civilians and maintain a drug free federal workplace.

• Processed payroll in SLDCADA and responsible for $3.8 billion dollar budget. Also, Maintained shit workers payroll to include the Police officers/ Firefighters/ Child Card workers and BEQ staff.
• Wrote and implemented standard operating procedures for various positions.

Certified annually as the Command's EEO officer.

Certified annually as the Human Resource Officer for the entire command. Provide counseling in an appropriate setting almost daily. Private, safe environment and all personnel files were locked according to the proper Code of Military and Civilian protocol.

• Responsible for 400+ enlisted sailors and service members and 4,000+ midshipmen
• Hosted approximately 2.2 million visitors each year to the US Naval Academy
• Organized and planned approximately 19,000 events per month
• Coordinated personnel resources for events held at the US Naval Academy stadium and institutional facilities including fire, police, EMS, traffic control, and Academy staff
• Hosted former Presidents, World Dignitaries, and other VIPs for Academy visits
• Conducted hiring board panels and disciplinary hearings
• Conducted drug and alcohol awareness testing on every employee driving a government vehicle, including government fire, police and child care workers
• Processed payroll and responsible for $2.8 billion dollar budget
• Wrote and implemented standard operating procedures for various positions

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
• Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.

Very sensitive position as I was an intrical part of the counseling and family advocacy programs for the military to include all branches of service. I was originally majoring as an LCSW, after years of transcribing counseling sessions I realized was too depressing and changed my major.

But grateful for all the knowledge i received and it was a great pleasure to work with counselors that are more in touch with human's true life dilemmas.

• Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
• Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
• Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
• Increased stakeholder confidence, providing transparent and accurate financial reports.
• Optimized budget allocation, conducting meticulous cost-benefit analyses for major projects.
• Facilitated smoother internal audits, standardizing documentation and evidence collection procedures.
• Conducted detailed variance analysis to identify cost-saving opportunities, leading to more efficient allocation of resources.