Holly Rackner

• Enhanced client satisfaction by addressing inquiries and providing prompt resolutions to commercial insurance concerns.
• Streamlined policy renewal processes for increased efficiency and reduced client wait times.
• Developed strong working relationships with carriers, fostering a network of resources and support for clients'' insurance needs.
• Prepared thorough proposals that effectively communicated policy features, benefits, and pricing information to potential clients.
• Facilitated smooth transitions during mergers or acquisitions by diligently reviewing policies and making necessary adjustments to reflect organizational changes.

• Account Manager for a smaller book of newer commercial agents; assisted in marketing new business accounts, with major emphasis on home healthcare.

• Worked renewal policies 90 days from expiration for agents, remarketing and/or receiving quotes from incumbent with renewal information from clients

• Servicing all existing accounts with any endorsement requests, certificate requests, and coverage questions as they arose

• Commercial Insurance Generalist
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Promoted a culture of collaboration by actively participating in team meetings and sharing ideas to improve overall performance.
• Conducted annual reviews of existing policies to update information.
• Thoroughly reviewed contracts and submitted certificates of insurance for hundreds of clients and vendors.

• Boosted client satisfaction by providing exceptional customer service and addressing insurance inquiries promptly.
• Enhanced policyholder retention rates through effective communication, personalized account management, and prompt issue resolution.
• Streamlined internal processes for increased efficiency and accuracy in managing client policies and documents.
• Developed long-lasting relationships with clients to foster trust, loyalty, and a deep understanding of their insurance needs.

• Enhanced conference room efficiency by streamlining scheduling processes and implementing a user-friendly booking system.
• Ensured timely setup of conference rooms for various meetings, resulting in smooth transitions between events.
• Managed multiple conference room schedules simultaneously, ensuring optimal use of available spaces and minimal conflicts.
• Coordinated with IT and facilities teams to address any technical or maintenance issues, maintaining a professional environment for meetings.

• Maintained professional and courteous relationships with members of NATO military officials and their families

• Worked with both housekeeping and front desk staff to ensure quality care and safety for guests of all ages

• Coordinated conference groups coming from the United States staying at our facility