HOLLY RAINS

Experienced in managing office as well as industrial installations and commercial projects, including hospitals, schools, retail and new constructions.

• Project Management/ Office lead: Managed the office and supported the project team in preparing and submitting all bids. Oversaw and submitted various projects across retail, commercial, residential, city and schools, manufacturers, construction, airports, and hospitals, successfully driving them to completion after winning contracts.
• Budgeting & Estimation: Collaborated and approved team members budget on projects and estimation costs for companies accounts, managing materials and labor to ensure successful project closure.
• Technical Proficiency: Utilized blueprints daily; adept in Project Management Work Flows, Smartsheet, Microsoft Excel, SharePoint, and CRM systems.
• Data Reporting: Conducted quarterly data sheet reports to analyze project performance and inform decision-making.
• Risk Assessment: Partnered with project personnel to identify potential risks and develop proactive solutions for upcoming projects.
• Communication: Managed correspondence with contractors daily and customers, ensuring all stakeholders had the necessary specs and data for project success.
• Stakeholder Engagement: Hosted meetings via Microsoft Teams and Zoom to discuss project needs with clients, contractors, and design teams.
• Annual Rollouts: Conducted won bids of annual rollouts, managing tight start/ cutoff dates to ensure installations were completed within specified timelines across various states in the United States.
• Team Leadership: Assigned roles to colleagues based on objectives; assisted HR with hiring processes of inside office, contractors.
• Performance Metrics: Achieved exceptional KPIs, contributing to record profits and expanding into new installation areas.
• Warranty Management: Managed three warranty companies, overseeing team members with processing of 300+ work orders weekly. ICON, ASURION and WARRANTECH.

• Processed invoices and audit reports.
• Helped accounting process payments and checks.
• Performed office inventory and vendor orders.
• Managed employees' schedules and daily performance.
• Reported budget and operational issues to management.
• Handled customer complaints and ensured satisfaction.
• Executed direct billing for companies, including city and state departments.
• Attended annual corporate meetings in Little Rock with management.
• Trained new employees and led the team on effective operations and procedures.

• Coordinated equipment maintenance and repairs to ensure office productivity.
• Assisted owners in business advertising initiatives.
• Maintained confidential filing systems.
• Managed calendars and appointments for the management team.
• Served as the primary point of contact for operations.
• Conducted data entry for new customers into CRM for crew assignments.