Holly Rains

• 7Informed prospective students of financial aid options available at our institution and provided guidance on the application process.
• Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
• Supported diversity initiatives within the institution by implementing inclusive recruitment practices aimed at underrepresented populations.
• Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
• Collaborated with other departments to ensure a seamless transition for incoming students, addressing any concerns or issues promptly.
• Continuously improved personal knowledge of academic programs offered at our institution, ensuring accurate representation of program details during interactions with prospective students.
• Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to 70%.

• Managed a roster of incoming students in the final stages of the Admissions funnel from commit to day one of class, including assisting with financing, answering questions, encouraging students through pre-work, and optimizing conversion to day one start.
• Maintained detailed and accurate notes regarding roster movement, making appropriate decisions to escalate concerns or challenges to a manager as necessary.
• Handled the deferrals and cancellations post sale and discuss other options available to attempt to save the sale.
• Took an action-oriented approach to keep your students engaged and motivated to complete all their tasks before class starts and make decisions on who needs more time.
• Troubleshooted and removed blockers efficiently and effectively when students hits snags in payments, loans, logging into pre-work, etc and connect with respective teams or create tickets for support.
• Participates in building and provide feedback on new processes and systems changes.

• Reviewed company policies and business processes, identifying areas for operational improvement.

• Created and presented training materials, including SOPs and videos, to streamline cross-departmental operations.

• Managed and tested cohort registration links via Destiny platform while ensuring compliance with university standards.

• Processed student requests (refunds, schedule changes, transfers) and handled student communications via Jira software system.

• Delivered live training sessions and built strong cross-functional relationships to enhance company goals.

• Facilitated overall direction and implementation of program
• Day-to-day responsibilities include sales and marketing to prospective companies and executives, building relationships with top industry leaders.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
• Participated in vendor selection and management process for program initiatives.
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
• Researched industry best practices in support of training development and program content.
• Built teams to address project goals and objectives for multiple projects.

• Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
• Assessed student interests and skills and provided strategic information about pursuing suitable courses.
• Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
• Reviewed admissions applications and evaluated student credentials.
• Increased interdepartmental relationships within university to improve student success.
• Assessed student's abilities and recommended degree programs to highlight strengths.
• Regularly met with enrolled students to confirm success and identify problem areas.
• Worked with financial aid office to verify student's' applications and discuss payment options.
• Used data to monitor students' progress and recommend solutions for improvement.
• Reviewed and discussed new students' academic credentials, interests, and educational goals.
• Identified and addressed concerns of incoming students and parents.
• Assisted high school seniors complete college applications and meet requirements necessary for graduation.
• Created and designed marketing materials for student recruitment and retention.
• Maintained positive relationships with students, faculty, alumni, and administration.
• Gathered necessary paperwork and applications for students to initiate enrollment process.
• Developed new student orientation programs to build excitement around transfer and enrollment.
• Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
• Developed and implemented student guidance plans to foster academic success.
• Educated students on college admissions process and scholarship requirements.
• Helped students develop organizational, time management and study skills.
• Advised students on educational, career and social opportunities.
• Assisted students in exploring and selecting career paths.
• Used standardized assessments to evaluate abilities, interests and characteristics of different students.
• Monitored student progress to drive successful academic outcomes.
• Taught classes and presented self-help or information sessions on subjects related to education and career planning.
• Empowered students through counseling and skill-building exercises.

• Assessed student interests and skills and provided strategic information about pursuing suitable courses.
• Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
• Increased interdepartmental relationships within university to improve student success.
• Achieved department metrics and quotas for interviews, hires and job placement goals.
• Matched job seekers to employer positions and maintained ongoing relationships with companies to drive successful outcomes.
• Assisted with verification, data collection and data entry for placement reporting and maintained placement records and reports to comply with Standards of Accreditation.
• Assisted students and graduates with securing employment by building relationships with employers on regional and national levels.
• Conducted scheduled resume and interview workshops and job search training to promote gainful employment.
• Advised individuals on job search strategies, resume development and interviewing.
• Worked with students and graduates to offer guidance on interview techniques, workplace expectations and resume best practices.
• Assisted clients in building successful job search strategies.
• Developed career and education plans based on individual needs.
• Helped determine possible vocations and build application documents.
• Led workshops for job seekers to provide information on job searching, application completion, and resume building.
• Connected with business and recruiters to build relationships and increase opportunities for students.
• Equipped students with job search skills to increase success chances.
• Worked with team to continuously improve career and placement opportunities for students.

• Forecasted growth and presented trends based on previous buying behavior.
• Evangelized benefits of global platform to add value to unified product offering.
• Improved business processes to increase productivity and align channel sales department with organization.
• Led solution development efforts to address end-user needs while coordinating involvement of company and partner personnel.
• Developed solutions with partners to aid in winning new business.
• Met and exceeded targets and growth metrics within assigned partner accounts.
• Assessed, clarified and validated partner needs to nurture relationships and achieve success.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
• Communicated product quality and market comparisons by creating sales presentations.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Facilitated business by implementing practical networking techniques.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Managed accounts to retain existing relationships and grow share of business.
• Drove sales by developing multi-million dollar contract sales.
• Compiled and analyzed data to determine approaches to improve sales and performance.