HOLLY RASTATTER
Hockley,TX
Summary
Inside Sales Specialist coordinating customer orders, quotes, documentation packages, and delivery follow-up across CRM and ERP workflows. Supports Regional Sales Managers, Outside Sales, and factory teams by entering purchase orders, preparing traceability certificates, and keeping customers and vendors aligned on timing and requirements. Strengthens order accuracy and on-time delivery through daily cross-functional communication.
Overview
28
28
years of professional experience
Work History
Inside Sales Specialist
EMERSON
Houston, TX
05.2023 - 06.2026
- Manage [number] customer requests per day while supporting quotes, order updates, and account coordination.
- Maintained the customer database and provided reports to Regional Sales Managers, Outside Sales, and Account Representatives.
- Coordinated with warehouses and factories to support accurate, timely delivery and order fulfillment.
- Worked directly with customers and vendors to provide technical documents, traceability certificates, and certification packages.
Inside Sales / Bids & Proposals
Oceaneering
Houston, Tx
04.2019 - 09.2022
- Tracked 98% proposal accuracy rate across quote preparation and technical bid reviews.
- Supported lead generation, customer communication, and inside sales activity for key accounts.
- Interpreted technical specifications, blueprints, graphs, and data to build accurate proposals.
- Coordinated with Planning, Engineering, Operations, and Shipping/Receiving to support timely delivery.
- Produced material analysis reports, technical documentation, and end-to-end traceability records.
- Updated CRM and ERP systems, including Goldmine, SugarCRM, QuickBooks, Syteline, and GP, to keep account and order data current.
Account Manager / Buyer
CHASE CONTROLS, LP
Tomball, TX
01.2017 - 04.2019
- Generated new sales opportunities and strengthened vendor relationships through consistent inside sales outreach.
- Prepared quotes, RFQs, and purchase orders with accurate documentation and timely processing.
- Updated customer and purchasing data in Goldmine, SugarCRM, QuickBooks, Syteline, and GP to support daily operations.
- Coordinated delivery schedules, inventory flow, and international shipping documentation to keep orders moving.
- Supported customer and vendor questions with technical guidance and clear follow-through.
Inside Sales
BRAY SALES TEXAS - Bray International
Houston, Tx
03.2015 - 11.2016
- Prepared commercial invoices, MTRs, packing lists, and dispatch notes for outgoing shipments.
- Coordinated with manufacturing teams to align production timing with accurate, on-time deliveries.
- Managed inventory checks and quality control processes to support accurate order fulfillment.
- Updated CRM and ERP records in Goldmine, SugarCRM, QuickBooks, Syteline, and GP during purchase order processing.
- Supported inside sales and account management by handling bids, proposals, customer questions, and vendor coordination.
Inside Sales / Purchasing
CHASE CONTROLS, LP
Tomball, Tx
03.2013 - 03.2015
- Managed customer accounts and purchasing activities, coordinating account needs with internal follow-up.
- Provided technical support to Field Service and Outside Sales teams, resolving product and order questions.
- Improved accounts receivable turnover by 40% through closer follow-up on invoices and customer payment status.
- Prepared quotes, bids, and purchase orders while maintaining accurate documentation in CRM and ERP systems.
- Coordinated vendor communication and order fulfillment details to support timely purchasing decisions.
Inside Sales / Quality Control
DEVASCO INTERNATIONAL
Tomball, Tx
05.2010 - 02.2012
- Processed 98 purchase orders weekly using Goldmine and QuickBooks to keep sales records current.
- Managed domestic and international shipping documentation, product classification, and compliance paperwork.
- Collaborated with Quality Control to align product releases with AWS standards.
- Prepared quotes, RFQs, and customer follow-up communications to support inside sales activity.
- Updated CRM and ERP records in Goldmine, SugarCRM, QuickBooks, Syteline, and GP.
- Supported customer service and technical support requests by resolving order and product questions promptly.
Criminal Investigation Unit
Shell
Houston, Tx
01.1998 - 12.2001
- Reviewed 98 store theft cases per month to support internal loss investigations across the network.
- Conducted employee interviews to collect statements, confirm facts, and support case documentation.
- Reviewed surveillance footage to validate incidents and strengthen investigative conclusions.
- Prepared detailed case files that organized evidence, interview notes, and report findings for review.
- Supported internal loss prevention by documenting investigative actions and maintaining accurate records.
Education
Bachelor of Arts - Sociology / Criminal Justice
Sam Houston State University
Huntsville, TX08.1998
Skills
Inside sales & account management
Bids & proposals
Purchasing & procurement
CRM & ERP systems (Goldmine, SugarCRM, QuickBooks, Syteline, GP)
Quote preparation
Customer service & relationship building
Technical support
Purchase order processing
Vendor coordination
Order fulfillment coordination
Timeline
Inside Sales Specialist
EMERSON
05.2023 - 06.2026
Inside Sales / Bids & Proposals
Oceaneering
04.2019 - 09.2022
Account Manager / Buyer
CHASE CONTROLS, LP
01.2017 - 04.2019
Inside Sales
BRAY SALES TEXAS - Bray International
03.2015 - 11.2016
Inside Sales / Purchasing
CHASE CONTROLS, LP
03.2013 - 03.2015
Inside Sales / Quality Control
DEVASCO INTERNATIONAL
05.2010 - 02.2012
Criminal Investigation Unit
Shell
01.1998 - 12.2001
Bachelor of Arts - Sociology / Criminal Justice
Sam Houston State University